Hybrid Deputy Director of Ferry Operations bei Massachusetts Bay Transportation Authority, MA

About the Department

The Deputy Director of Ferry Operations will be responsible for the implementation and execution of the MBTA’s contract(s) for ferry services. This position ensures that safe, reliable, and consistent transportation ferry services are provided to all MBTA riders by contractors. The Deputy Director of Ferry Operations will be responsible for implementing contract management strategies to ensure that the agreed-upon contract provisions are met, including the maintenance of vehicles, resources, and assets, as well as the continuous improvement of service for all MBTA riders. Additionally, they will ensure that all resource levels are optimized for maximum operational efficiency.

Position Duties

• Work with the contracted ferry service provider(s) to ensure ferry services are provided in accordance with the applicable contract and/or applicable MBTA policies, and to the benefit of the MBTA and customers. 
• Coordinate with the contracted ferry service provider(s) on a day-to-day basis to oversee operations, mitigate delays, assist with service disruptions, and coordinate alternative service as needed. 
• Coordinate with other MBTA operations departments for both day-to-day operations (such as diversions of service) and long-term initiatives (such as coordination of bus and ferry schedules). 
• Oversee the collection and aggregation of data and metrics regarding ferry services and compile and produce reports regarding ferry operations. 
• Oversee the development and improvement of data collection and presentation, including real-time vessel tracking, on-time performance, and ridership information. 
• Respond, directly or through others, and/or report to work for emergencies, extreme weather conditions, or any other abnormal conditions that impair service or the safety of service, twenty-four (24) hours per day, seven (7) days per week. 
• Ensure communications to customers in the case of delays or service disruptions are provided via the “T-Alerts” system. 
• Assist with the adoption and implementation of the internal MBTA Everbridge system for notifications to internal stakeholders regarding abnormal ferry operations events. 
• Investigate and respond to customer complaints submitted to the MBTA regarding ferry operations. 
• Work with Boston-area maritime stakeholders to coordinate ferry operations and serve as a point of contact for the coordination of external disruptions and issues. 
• Assist with the preparation and administration of the annual capital and operating budgets. 
• Assist with the development and implementation of metrics and other analytical tools to measure the performance of the ferry contractor. 
• Assist the Director of Ferry Services with reports on the performance of ferry service providers to MBTA senior managers, boards, and other stakeholders. 
• Assist with the development and implementation of schedule and route changes.
• Assist with coordination and collaboration with the MBTA Systemwide Accessibility Department to maintain and improve the accessibility of ferry services.
• Assist with the procurement and administration of all new and established contracted ferry services and ferry vessels, including the development of contract specifications and scopes of work for bidding purposes; review and selection of contractors to deliver ferry services; negotiation of contract terms and conditions; and monitoring of contracts to ensure that all contract terms are met, taking corrective actions as needed.
• Direct the work of technical consultants supporting ferry operations, including engineering, vehicle, infrastructure, safety, and planning issues.
• Participate in the negotiation and resolution of disputes related to ferry services contracts, consulting with the Legal Department, the Procurement Department, and the General Manager as needed.
• In conjunction with the Director of Ferry Services, represent the MBTA’s ferry operations to state and federal regulators, boards, community groups, legislators, and other stakeholders.
• Drive a company or personal vehicle to visit work sites and to assist at emergencies, service disruptions, and/or other events as needed.
• Perform all other duties and projects that may be assigned.

Minimum Qualifications

• A bachelor’s degree from an accredited institution in Marine Transportation, Marine Engineering, Operations Management, Business Management, Business Administration, Public Administration, or other related field.  
• Three (3) years of experience in operations management. 
• Three (3) years of experience in the administration of complex contracts. 
• Effective organizational, analytical, confidentiality, quantitative, writing, multi-tasking, and time management skills. 
• Proficient with the use of MS Office, PowerPoint, and graphic applications. 
• Demonstrated ability to communicate and present effectively to a diverse group of stakeholders and customers. 
• Possession of a valid driver’s license without infractions, in accordance with MBTA policy. 
• Ability to supervise and work effectively with a diverse workforce. 

Preferred Experience and Skills 
• A master's degree in business management/administration, Public Administration, Operations Management, Engineering Management, or other related field. 
• Experience in the administration of complex contracts for a public agency or for transit services.
• Experience with marine propulsion and electronics systems, especially systems typically found on “Subchapter T” size ferries. 

Other Qualifications

• Master’s Degree or Legal degree substitutes for two (2) years of experience.
• Nationally recognized licenses like PMP or CPA each substitute for one (1) year of experience.