Hybrid Interim Fulfillment Operations Specialist bei Kendra Scott

We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.   

 


Position Overview   

Our Distribution Center is the backbone of Kendra Scott, and we are looking for a process-driven individual to step into an exciting, fast-paced role. Reporting to the Fulfillment Operations Manager, the Fulfillment Operations Specialist supports the team by owning the technical and systemic aspects of fulfillment. This position is a data and analytics-based role, which provides oversight and disbursement of all orders in Wholesale, Retail and Marketing Channels.

Key Accountabilities: 

• Wave orders and efficiently distribute workload across accounts to floor operations by considering order type, priority level, and fulfillment deadlines to optimize processing and ensure timely order completion.
• Monitor order progress closely and proactively resolve errors as needed to ensure smooth and efficient order fulfillment.
• Provide end-of-day fulfillment progress updates to the Fulfillment Operations Manager, highlighting key metrics, complete orders, and/or any outstanding issues.
• Collaborate with outbound leadership to develop and refine daily and weekly workload execution plans, making real-time adjustments as needed to optimize efficiency and meet fulfillment goals.
• Strive to deliver WOW customer service by ensuring accurate fulfillment of orders requiring special handling or additional oversight.
• Support accounts by processing sample fulfillment requests, including order placement, tracking, and ensuring timely delivery to meet customer expectations.
• Assist in testing and implementing software enhancements as needed to improve operational efficiency and fulfillment processes.
• Support Retail, Wholesale, and Marketing teams by addressing order inquiries and troubleshooting issues to ensure smooth and efficient fulfillment operations.
• Maintain confidentiality regarding new initiatives, product launches, and business relationships to protect sensitive information and strategic plans.
• Maintain accurate data and logs that directly support incoming workload and outbound fulfillment.

• Ability to collaborate and influence multiple internal and external stakeholders 
• Recommend process improvements on existing process(es) and provide potential solutions 
• Ability to work in a team environment to accomplish a shared goal  
• Proficiency in relevant computer systems (SAP, ERP, Microsoft Suite (excel, PowerPoint) Outlook) 
• Process transactional data accurately
• Proficient written, verbal, and professional communication 

• Bachelor’s degree or equivalent work experience of 1-2 years in an administrative fulfillment position
• A proven ability to execute with consistent delivery
• Proficient computer skills (MS Office in particular) 
• Organizational and time management skills 
• Strong communication skills with a problem-solving attitude 
• A growth mindset: desire to learn, grow and embrace new ideas
• A shared appreciation for our 3 core values of Family, Fashion, and Philanthropy

We are an equal opportunity employer and value diversity at our company.