Hybrid Information Systems Technician III/IV bei City of Paso Robles, CA
City of Paso Robles, CA · Paso Robles, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Paso Robles
About the Department
Application Deadline: Monday, September 8, 2025 at 10:00 am (PT)
Tentative Interview Date: Tuesday, September 30, 2025
The City of Paso Robles is looking for a driven, solutions-focused Information Systems Technician III/IV to join our Information Technology team. If you're a self-starter who thrives on solving problems, takes initiative, and enjoys supporting users across multiple departments, we want to hear from you.
In this role, you'll do more than basic tech support. You will be a key player in keeping our systems running smoothly and ensuring staff have the tools they need to succeed. If you're someone who’s eager to step up, ask the right questions, and dive into challenges head-on, this is your chance to make a real impact.
This recruitment is being conducted for both Information Systems Technician III and IV levels. Placement will be determined based on the candidate’s education, experience, and demonstrated competencies. The successful candidate will be expected to progressively grow into the Technician IV role through continued professional development, increasing responsibilities, and performance that meets or exceeds expectations.
About Paso Robles
Nestled in the heart of California’s scenic Central Coast, Paso Robles—short for El Paso de Robles, or “The Pass of the Oaks”—offers a unique blend of small-town charm, natural beauty, and modern opportunity. Originally founded around its famous mineral hot springs and rich agricultural heritage, Paso Robles has grown into a dynamic and thriving community. The region enjoys a Mediterranean climate with warm, sunny days and cool evenings, ideal for both outdoor living and agricultural innovation. With its rolling hills, majestic oak trees, and panoramic vineyard views, Paso Robles provides a truly inspiring setting for work and life.
Paso Robles’ central location within San Luis Obispo County offers residents easy access to a wide array of cultural, educational, and recreational attractions. Just a short 30-minute drive south lies California Polytechnic State University, San Luis Obispo (Cal Poly), a nationally ranked institution known for its hands-on learning and innovation. This proximity fosters strong connections to cutting-edge research, continuing education, and a highly educated talent pool. To the west, scenic Highway 1 leads to the iconic Hearst Castle in San Simeon, a historic landmark that draws visitors from around the world with its stunning architecture and sweeping coastal views. Within the county, residents can also enjoy the vibrant coastal towns of Morro Bay, Cambria, and Pismo Beach, as well as the eclectic energy of downtown San Luis Obispo. From wine tasting and hiking to art galleries, surf spots, and farmers’ markets, San Luis Obispo County offers an exceptional quality of life.
Today, Paso Robles is best known as a premier wine region, home to over 200 wineries producing world-class Zinfandels, Cabernet Sauvignons, and Rhône varietals. But wine is just the beginning. The city boasts a vibrant downtown filled with boutique shopping, award-winning restaurants, and a bourgeoning local arts scene. Cultural highlights include the Paso Robles Wine Festival, California Mid-State Fair, and a variety of community events that bring residents together year-round. A wide array of housing options, good schools, a welcoming business environment, and proximity to outdoor destinations make it an ideal place to live and work. Whether you’re a young professional, a growing family, or someone looking to make a lifestyle change, the City of Paso Robles offers the perfect balance of opportunity, community, and California charm.
The Organization
The City of Paso Robles was incorporated in 1889 as a general law city and operates under the Council-Manager form of government. As of January 1, 2025, the City's population has grown to approximately 31,061, reflecting consistent growth over recent years as more residents are drawn to the City's high quality of life, strong community identity, and comprehensive municipal services.
The City is a full-service municipality, meaning it provides a wide range of essential public services directly to its residents. These include police and fire protection, emergency medical response, water and wastewater utilities, parks and recreation, planning and development services, public works, and community enrichment programs. The City is committed to delivering responsive, effective, and efficient services that enhance the well-being of its residents and support a safe, sustainable, and vibrant community.
The governing body consists of a five-member City Council: the Mayor, elected at large by the voters of the City; and four Councilmembers elected by district. Voters also elect one City Treasurer at-large. All six elected positions are non-partisan. The City Manager, appointed by the City Council, serves as the Chief Executive Officer and is authorized to appoint all non-elected employees, with the exception of the City Attorney.
The City operates with a total annual budget of $145.7 million for fiscal year 2025-26 and employs 314.44 full-time equivalent positions across the departments of Administrative Services, City Manager’s Office, Community Development, Community Services, Fire and Emergency Services, Police, Public Works, and Utilities.Position Duties
- Install, test, maintain, and troubleshoot network hardware, software systems, and applications including, but not limited to, cabling, servers, workstations, peripherals, routers, switches, storage area networks, data communications equipment, smartphones, and firewalls
- Serve as administrator for Windows Servers, SQL Server, email systems, Internet/Intranet access, voicemail, and VoIP telephone systems
- Implement and maintain security solutions such as antivirus software, security proxy tools, and phishing protection to ensure compliance with City security standards
- Act as the technical expert for information technology projects, which may include project management, system design, contract coordination, and technical review of the work of others
- Serve as technical resource and primary point of contact for departmental system users; provide desktop and end-user support by remote session, telephone, email or in person, including visits to remote sites
- Troubleshoot and assist users in solving operational hardware and software application problems; evaluate problem severity and resolve or escalate to appropriate personnel or vendor for resolution
- Maintain an inventory of addresses, laptops, workstations, servers, and peripheral equipment
- Assist with the routine installation, configuration, maintenance, troubleshooting, and upgrading of servers, mid-range computers, and related equipment at local and remote sites
- Perform system administration functions according to desktop security policies, which include monitoring and adding applications, users, and devices, modifying user profiles, resetting passwords, and performing file maintenance
- Serve as a liaison to all City departments by evaluating their technical needs and providing recommendations for new or improved systems and equipment
- Evaluate and test new hardware and software to determine compatibility with existing systems and ensure alignment with City standards
- Participate in the proper storage, retention, and destruction of data and program files in line with regulatory and departmental guidelines, ensuring accurate tracking and compliance
- Monitor servers, storage systems, and network performance; respond to system alerts and usage trends to ensure optimal operation
- Provide support for desktop applications including Windows, Word, Excel, PowerPoint, Outlook, and Teams
- Coordinate with external vendors to diagnose and resolve hardware or system software issues
- Assist in the development and implementation of policies and procedures related to system operations and security; recommend improvements to increase efficiency and safeguard system integrity
Minimum Qualifications
Knowledge of:
- Business computer systems including LAN/WAN infrastructure, cabling, servers, workstations and peripherals, routers, switches, IP addressing, DNS, and DHCP
- Multi-factor authentication tools and remote access technologies
- Windows operating systems, PC hardware and software installation, component-level troubleshooting, and application software
- Technology support needs for strategic local government applications such as GIS, finance, public safety, and e-government
- Unified Communications systems including data, voice, and video integration and their associated configurations, protocols, and interconnectivity requirements
- Databases such as SQL Server; Microsoft Server, and Hyper-V; enterprise class firewalls; internet mail infrastructure; storage area networks; and cloud-based productivity platforms such as Microsoft 365 (Office, SharePoint, OneDrive, Teams)
- Methods and techniques used in troubleshooting computer hardware and software problems
- Computer networks and systems, their operation, support, development, and migration
- Analyze, diagnose, and troubleshoot information technology networks, servers, systems, and workstation hardware and software using logic to solve problems
- Quickly analyze and respond to incidents
- Perform periodic system maintenance after hours utilizing a flex schedule or overtime when necessary
- Communicate clearly and effectively in both oral and written forms, using appropriate technical language for a variety of audiences
- Plan, implement, and support complex technology applications and systems
- Independently evaluate complex problems and recommend effective solutions
- Organize work, set priorities, and complete projects efficiently and cost-effectively
- Establish and maintain effective working relationships at all levels throughout the organization
- Maintain technical expertise and competence through ongoing training, and effectively train others on newly adopted tools or systems
Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:
- Equivalent to graduation from high school; and
- Four years of responsible information technology experience, preferably supervising complex secure virtualized windows server networks.
Licenses
Must possess a valid California Class C driver license and have a satisfactory driving record.
Distinguishing Characteristics
Information Systems Technician III is a lead level position that performs a wide range of routine and reoccurring system and user support services. Incumbents may plan and conduct special projects and assignments involving difficult, critical, and/or technical work responsibilities.
Information Systems Technician IV is an expert-level multi-disciplinary technical support class that is responsible for planning and executing the most difficult, high-impact projects requiring deep technical expertise across multiple domains. Incumbents at this level operate with a high degree of autonomy, provide technical leadership, and act as a key resource for resolving the most advanced technical issues.
Placement in the III or IV level will be based on the candidate’s qualifications and experience; however, the selected candidate will be expected to grow into the Technician IV level over time through continued development and demonstrated performance.
Other Qualifications
Appointment is subject to successfully passing a background and criminal history check. Before starting work, applicants must present documentation of their identity, authorization to work in the United States and a DMV driving record. The City of Paso Robles participates in E-Verify (more information can be found at www.PRCity.com/HR). Following appointment, a 12-month probationary period may be required as the final phase of the appointment process.
The email address you provide on the City application will be the primary means of communication the City will use to contact you regarding your application and this recruitment. If you have questions regarding the application process, please contact Human Resources at (805) 227-7234, or by email at [email protected].
