Hybrid Customer Accounts Representative I bei Mouser Electronics
Mouser Electronics · Mansfield, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Mansfield
ACCOUNTABILITIES & ESSENTIAL FUNCTIONS
- Complete thorough credit reviews to analyze customers’ financial strength and authorize credit lines.
- Proactively analyze customer information, including account balances, orders, and organizational changes to maintain optimum account performance
- Review orders, credit applications, quotes, and other business transactions for validity and timely processing.
- Investigate and resolve customer payment delinquency and implement corrective action to prevent future recurrence.
- Evaluate the collectability of delinquent invoices and perform write-offs of uncollectable amounts within the assigned level of authority.
- Effectively communicate with customers, maintaining concise and accurate account notes of customer interactions
- Deliver excellent customer service through various channels including phone, email, and online chat.
- Participate in regular team meetings to report on the progress towards meeting objectives.
- Performs tasks using various computer programs, word processing, spreadsheet or database commands; formats material as required.
- Continually expands knowledge of processes and procedures within Customer Accounts
- Understanding of Accounts Receivables and Accounts Payables functions
- Accurately processes various types of customer requests, including but not limited to order releases, establishing credit limits, new account set-ups, payment reconciliations, credit investigations, collection activities, customer account maintenance, and other tasks as assigned.
- Processes high standards of quality work with a sense of urgency
- Promotes and maintains a high level of commitment to meeting daily productivity objectives and goals.
- Works daily reports by identifying and resolving customer account issues in their entirety to ensure orders are released in a timely fashion.
- Ensure compliance with company policies and procedures, and support and participate in company total quality process.
SKILLS & CERTIFICATIONS
- Possess ability to perform credit and collections analysis and provide appropriate recommendations.
- Strong background in accounts receivable and/or basic accounting preferred.
- Possess analytical, problem solving, and negotiation & reasoning skills.
- Ability to act independently and have a high level of professionalism essential for interaction with customers, cross functional teams, and management.
- Possess strong interpersonal, written, and oral communication skills.
- Strong attention to detail, accuracy, and timely communication.
- Ability to meet deadlines and quality expectations while managing multiple assignments.
- Possess technical competency to utilize company computer system and related platforms. Knowledge of Microsoft Office applications at an intermediate level
- Strong alpha numeric data entry with good quality
- Ability to perform 10-key by touch.
- Trustworthy and maintains confidentiality.
- Effective performance independently or as part of a team
- Self-motivated, results-oriented, with effective organizational skills
- Takes initiative to expand knowledge by utilizing available resources.
- Skill evaluation: Math 90%, Spelling 80%, 10-Key 155 NSM, Basic Excel 70%, Typing 40 WPM, and Call Center Audio 80%
- For Bilingual: read, write and speak Spanish and English. Skill Evaluation: Spanish 70%
Customer Accounts Representative I
Requirements
- High School Diploma or Equivalent, plus 2 years of customer service or similar experience.