Hybrid Quality Assurance Analyst bei TrueScripts Management Services

Description

TrueScripts Management Services is a pharmacist-founded, fully transparent Prescription Benefit Manager that has been revolutionizing the PBM industry since 2014. Our mission is to build lasting relationships by providing prescription benefit expertise at a personal and customized level to ensure optimum value at the lowest possible cost. We are committed to lowering prescription drug spending, achieving clinically effective outcomes, and always delivering Amazing Care.Did we mention Amazing Care? Good! Because this is so much more than just our tagline. It is the foundation upon which our business was built. We believe that Amazing Care starts from within, and our culture is reflective of this philosophy. And there is a reason that our company has been named the #1 Best Place to Work (for medium-sized employers) in Indiana for the past three consecutive years!

Our team members enjoy:

• A wide range of health insurance options including medical, dental and vision
• A strong salary and bonus program
• A robust 401k and company match
• Truescripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!
• Employee Assistance Program
• A wellness program including financial incentives, chiropractic and massage services, and fitness stipends
• Dream Manager Program (yes, it’s a real thing!)
• A cohesive, family-based culture
• Charitable contributions and volunteer time
• Lots of celebrations!

Ok, enough about us. Here’s what we need from you: A future team members' values need to align with TrueScripts' core values of Integrity, Respect, Innovation, and Service. This match in value systems is critical for our team's chemistry and continued success. Our culture is positive, and our people possess a ‘can do, proactive attitude. Honesty and transparency are the foundation that we build upon. What sets us apart from our competitors is the programs that we bring, the education that we provide, and the utmost respect for clients and their members to assist them when and where needed. 

 We’re looking for a detail and process orientated Quality Assurance Analyst to join our team in a hybrid schedule (Washington IN) capacity.  The Quality Assurance Analyst is responsible for performing quality audits and analysis, testing of expected outcomes, evaluating audit processes, and developing and maintaining applicable process documentation.

Principal Roles and Responsibilities:

• Plan and execute audits to ensure processes are performing as expected
• Identify root cause of issues, and recommend corrective action
• Design and execute test plans, test cases, and test scripts to verify system functionally and process performance
• Review existing business processes along with audit processes, recommend enhancements, and develop new audits to measure success
• Collaborate with stakeholders in project meetings to define quality standards, share findings, and drive improvements
• Keep audit records, process documents, and work instructions up to date and accurate
• Train team members on quality standards and foster a culture of continuous improvement

Requirements

• College preferred but not required.  High School or equivalent required
• 2+ years of experience in dedicated Quality Assurance or Quality Control role
• Strong analytical and data skills with attention for detail  
• Proficiency in Microsoft Office, particularly Excel 
• Strong communication skills and a team-oriented mindset 
• Ability to prioritize and adapt in a fast-changing environment 
• Solid documentation and organizational skills 

Preferred Experience:

• QA/QC experience in a TPA, PBM, or claims adjudication environment  
• Experience with CRM