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Hybrid MANAGER - RESIDENTIAL CSR & INSIDE PHONE SALES bei SILVER STATE REFRIGERATION & HVAC LLC

SILVER STATE REFRIGERATION & HVAC LLC · Las Vegas, Vereinigte Staaten Von Amerika · Hybrid

$52,000.00  -  $62,400.00

Jetzt bewerben

Job Details

Job Location:    Las Vegas, NV
Salary Range:    $25.00 - $30.00 Hourly

Description

SILVER STATE REFRIGERATION & HVAC

MANAGER – RESIDENTIAL CUSTOMER SERVICE & INSIDE PHONE SALES

PAY RANGE: $25 - $30 PER HOUR / DOE

Are you a strong communicator, team leader, and sales-minded professional?  We’re looking for an experienced Customer Service & Inside Phone Sales Manager to lead our call center team and drive results.  If you thrive in a fast-paced environment and are passionate about team development and customer experience – we want to talk to you.

WHAT YOU’LL DO

  • Oversee, coach, and develop a team of CSRs and phone sales reps.
  • Manage daily call center operations (outbound, inbound, lead follow-up)
  • Track KPIs and conversion metrics and hold team accountable to these
  • Train staff on scripts, objection handling, and booking techniques
  • Coordinate with dispatch, field techs, and marketing for seamless operations
  • Implement strategies to maximize booked calls and revenue
  • Monitor quality assurance and ensure exceptional customer experiences

Qualifications


WHAT WE’RE LOOKING FOR

  • 2+ years’ experience in CSR/inside phone sales management (HVAC/Plumbing preferred)
  • Proven ability to coach, develop, lead, and motivate a team
  • Strong understanding of sales metrics, booking rates, and lead handling
  • High-level organization and time management skills
  • Tech-savvy – ServiceTitan and/or CRM experience is a big plus
  • Positive attitude, solution-focused, and reliable

COMPENSATION & BENEFITS

  • Competitive pay
  • Paid time off
  • Medical, dental, vision, and other benefits, + 401K available
  • Growth opportunities
  • Supportive and motivated team environment

 

All offers of employment are contingent upon the candidate successfully passing a background check.  All candidates will be required to complete an online application.

Jetzt bewerben

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