Hybrid Operations Coordinator, Marketplace bei Shorelight
Shorelight · Miami, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Miami
About Us
Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.
Job Overview
The Marketplace Coordinator is the centralized point of contact for ancillary offerings to students, such as housing, health insurance, dining plans, and other non-academic products. He/She/They manage all data related to program managed products, track student ancillary programs, assign those programs in Salesforce, and issue statements of fees to students. The Marketplace Coordinator is involved in all elements of program housing, including, but not limited to inspections, move-in/move-out, and dining plans, and supports the day-to-day operations of the FIU Global team. This role reports to the Student Services Director
The Marketplace Coordinator liaises with various internal and external stakeholders, so high levels of customer service and relationship management skills are crucial along with demonstrated tact, patience, sensitivity, and diplomacy, particularly with non-native English speakers. He/She/They is an energetic team player who takes initiative, is comfortable multitasking, adjusts quickly to shifting priorities, and manages time efficiently. The Marketplace Coordinator has strong problem-solving skills, pays close attention to detail, and has outstanding oral and written communication.
Essential Functions
Housing Administration Management
- Assist with pre-arrival process at FIU Global locations with program managed housing to ensure housing assignments are prepared, including but not limited to booking and confirming arrival reservations, making housing assignments, and managing vendor deliveries
- Develop and manage a dynamic system to ensure housing inspections are completed at each location as scheduled and remediations are tracked
- Manage third-party property management services and vendors to ensure execution of items escalated for remediation and follow up as necessary
- Liaise with campus teams to plan engagement activities at housing locations
- Develop and maintain consistent housing policies and procedures, including eligibility, lease agreements, petitions, emergency or temporary housing, and riders to leases
Data Tracking and Integrity
- Update and assign ancillary products in Salesforce
- Ensure accurate and timely delivery of statements of fees
- Develop and maintain a database of units, leases terms, and costs for housing locations
- Track and audit student enrollment in non-academic products, such as health insurance and travel services, as well as banking and mobile phone set-up, and aggregate all the data into a useful format
Minimum Qualifications
- Bachelor’s Degree or equivalent years’ experience
- Demonstrated advanced knowledge of the Microsoft Office Suite, particularly Excel
- Data management skills, including an understanding of how to create and maintain complex databases and produce reports
- Experience working in lease administration, portfolio management, property management, or a university based international student pathway program
- Eligibility to work in the United States without sponsorship
Preferred Qualifications
- Bachelor’s Degree in Business Administration, Hospitality Management, or related field
- Experience working successfully with non-native speakers of English
- Working knowledge of Salesforce or other CRM software
