Hybrid Customer Service Contact Center Associate I - 10:30am-7:00pm bei Kimball Midwest
Kimball Midwest · Columbus, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Columbus
Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Customer Service Contact Center Associate I for our Columbus, Ohio location.
As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.
Responsibilities
- Responsible for providing excellent customer service for sales reps, customer, and internal staff
- Adhere to company scripts, policies and quality standards.
- Ability to handle high call volume and multitask
- Provide accurate information regarding products, services, policies and procedures.
- Resolve customer issues efficiently and escalate complex cases to appropriate departments when necessary
- Responsible for the order entry of phoned in orders (subject to company parameters) and special-order entry projects assigned by management
- Performs monthly call tracking
- Performs quarterly time tracking
- Responds same day to all voicemails, emails, and Teams messages received within working hours
Qualifications
- High school diploma or GED
- Intermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.)
- The ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal form
- Previous call center, customer service experience is preferred
- The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions
- The ability to work fully in the office in Columbus, OH- this is not a remote or hybrid role
- The successful completion of a ninety (90) day orientation period
Additional Information
This role is Monday- Friday with the hours of 10:30am-7:00pm.
This role is onsite.
We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.
Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.
We Participate in E-Verify. Participamos en E-Verify.
Mon-Friday 10:30am-7:00pm
8 hours per day excluding breaks- 40 hours per week Jetzt bewerben