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Hybrid Specialist, IT- End User Support I bei Feeding Tampa Bay

Feeding Tampa Bay · Tampa, Vereinigte Staaten Von Amerika · Hybrid

42.700,00 $  -  45.000,00 $

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Description

POSITION TITLE: IT- End User Support I, Specialist 

REPORTS TO: Director of IT

DEPARTMENT: Administration 

CLASSIFICATION: Onsite 

STATUS: Non Exempt 

SALARY RANGE: $42,700 - $45,000


COMPANY OVERVIEW


Feeding Tampa Bay serves ten counties in West Central Florida and is a leader in hunger relief across our region. Just last year, we served 85M meals to our neighbors through direct service and through our network of 400+ food pantry partners. 

But, we know food alone won’t solve hunger — that’s why we’re redefining what it means to feed our region. By creating pathways to possibilities for nearly 1 million people, Feeding Tampa Bay connects and convenes solutions, partners, and resources that nourish long-term stability. As a member of the Feeding America network, we will work to dismantle barriers for individuals, families, and seniors across our area — because it’s possible. 


POSITION SUMMARY


Feeding Tampa Bay is seeking a dedicated End User Support Specialist to join our mission-driven team. As a critical member of our IT department, you will provide essential technical support to our staff, ensuring seamless operations and productivity.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Technical Support: Deliver first-line technical assistance for software, hardware, and network issues through various channels (phone, email, in-person).
  • Issue Resolution: Troubleshoot and resolve a wide range of technical problems efficiently, escalating complex issues as needed.
  • Hardware and Software Management: Install, configure, and maintain computer hardware, software, and peripherals.
  •  Inventory Control: Maintain accurate records of IT equipment and software licenses.
  •  Knowledge Base Development: Create and update user-friendly documentation and training materials.
  • Network Administration: Assist with network maintenance, troubleshooting, and user access management.
  • Physical Security: Contribute to the maintenance and monitoring of physical security systems, such as access control and surveillance.
  • Event Support: Provide on-site technical support for internal and external events, including setup, breakdown, and troubleshooting.

Requirements

  • High school diploma or equivalent; Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • 2+ years of experience in end-user support or a similar role.
  • Proficiency in Windows and macOS operating systems.
  • Strong knowledge of Microsoft Office Suite and other common software applications.
  • Fundamental understanding of networking concepts and protocols.
  • Excellent communication and interpersonal skills.
  • Ability to explain technical information clearly to non-technical users.
  • Strong customer service orientation and problem-solving abilities.
  • Ability to prioritize tasks and manage multiple requests simultaneously.
  • Alignment with the mission and values of Feeding Tampa Bay
  • Extreme flexibility to work varying hours, including evenings and weekends, to support events.
  • Ability to lift and transport IT equipment as needed.
  • Basic understanding of network administration and security principles.
  • Knowledge of physical security systems and procedures (preferred).
Jetzt bewerben

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