Hybrid Specialist, IT- End User Support I na Feeding Tampa Bay

Description

POSITION TITLE: IT- End User Support I, Specialist 

REPORTS TO: Director of IT

DEPARTMENT: Administration 

CLASSIFICATION: Onsite 

STATUS: Non Exempt 

SALARY RANGE: $42,700 - $45,000

COMPANY OVERVIEW

Feeding Tampa Bay serves ten counties in West Central Florida and is a leader in hunger relief across our region. Just last year, we served 85M meals to our neighbors through direct service and through our network of 400+ food pantry partners. 

But, we know food alone won’t solve hunger — that’s why we’re redefining what it means to feed our region. By creating pathways to possibilities for nearly 1 million people, Feeding Tampa Bay connects and convenes solutions, partners, and resources that nourish long-term stability. As a member of the Feeding America network, we will work to dismantle barriers for individuals, families, and seniors across our area — because it’s possible. 

POSITION SUMMARY

Feeding Tampa Bay is seeking a dedicated End User Support Specialist to join our mission-driven team. As a critical member of our IT department, you will provide essential technical support to our staff, ensuring seamless operations and productivity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Technical Support: Deliver first-line technical assistance for software, hardware, and network issues through various channels (phone, email, in-person).
• Issue Resolution: Troubleshoot and resolve a wide range of technical problems efficiently, escalating complex issues as needed.
• Hardware and Software Management: Install, configure, and maintain computer hardware, software, and peripherals.
•  Inventory Control: Maintain accurate records of IT equipment and software licenses.
•  Knowledge Base Development: Create and update user-friendly documentation and training materials.
• Network Administration: Assist with network maintenance, troubleshooting, and user access management.
• Physical Security: Contribute to the maintenance and monitoring of physical security systems, such as access control and surveillance.
• Event Support: Provide on-site technical support for internal and external events, including setup, breakdown, and troubleshooting.

Requirements

• High school diploma or equivalent; Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• 2+ years of experience in end-user support or a similar role.
• Proficiency in Windows and macOS operating systems.
• Strong knowledge of Microsoft Office Suite and other common software applications.
• Fundamental understanding of networking concepts and protocols.
• Excellent communication and interpersonal skills.
• Ability to explain technical information clearly to non-technical users.
• Strong customer service orientation and problem-solving abilities.
• Ability to prioritize tasks and manage multiple requests simultaneously.
• Alignment with the mission and values of Feeding Tampa Bay
• Extreme flexibility to work varying hours, including evenings and weekends, to support events.
• Ability to lift and transport IT equipment as needed.
• Basic understanding of network administration and security principles.
• Knowledge of physical security systems and procedures (preferred).