Hybrid Vendor Relations Manager bei Protos Security

Protos Security is the largest technology-enabled security officer management company in the U.S.  In addition to providing our clients with industry leading security management software, Protos offers security guarding services via a national network of 4,000 vetted and managed, local security vendors.  

We are currently looking to hire a Vendor Relations Manager (“VRM”) to work in-person, full-time, at our Norwalk, CT, headquarters.  As a member of the VRM team, you will manage the strategic relationship for an assigned book of vendors within your portfolio; executing day to day activities that support and improve vendor performance and ensure overall vendor engagement.  If you are someone who thrives in a team environment, enjoys developing lasting relationships, values customer satisfaction, and wants to be a strategic partner in the growth of an industry-leading service organization working each day to keep people safe, read on!  

Essential Duties and Responsibilities:

• Serve as the main point of contact for vendors within your geographically assigned portfolio
• Build multiple relationships within vendor companies including owners, executives, decision makers, operators, and security supervisors
• Leverage your understanding of vendor service offerings, vertical specialization, price levels, and other company attribute data to ensure the best vendor to client match; requesting pricing quotes when required 
• Proactively assess, clarify, and validate vendor needs on an ongoing basis; communicating those needs internally, and developing plans designed to deliver results 
• Develop regular reporting and feedback to maximize vendor engagement through quarterly business reviews and KPI discussions
• Maintain vendor and contact profile data within Salesforce; documenting all interactions in real time 
• Act as an interdepartmental liaison, sharing relevant vendor information with Protos’ operations, compliance, quality assurance, corporate development, sales, and strategic accounts departments
• Be a team player, sharing best practices and lessons learned with other members of the VRM team to ensure a level of consistency across all geographic vendor portfolios  
• Maintain a positive and professional demeanor, representing Protos in full compliance with applicable laws, regulations, policies, and procedures
• Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives 

Qualifications: 

• Bachelor's degree from an accredited four-year college or university
• Account management experience is a major plus  
• 2+ years of experience overseeing an assigned book of business within a service environment preferred; similar experience within procurement, sales, or a similar role - responding to client needs in a service industry - may be considered
• Analytical mindset, comfortable operating in a metric driven environment without losing sight of the big picture; capable of managing and processing inputs from multiple data sources
• Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems quickly
• Excellent listening, interpersonal, negotiation and presentation skills
• Customer service mindset; applied to both internal and external partners 
• Demonstrated ability to work in a team-oriented environment
• Strong computer skills (including MS Office, Excel, Word, Teams, and PowerPoint)
• CRM experience; specifically an above average understanding of Salesforce 
• Experience in the security guarding industry is a strong plus 

Additional Information: 

• Travel - up to 15%; candidate must be available to support all U.S. time zones
• Position is full-time, exempt
• Compensation is commensurate with experience
• Relocation is not available; candidates must live within an acceptable commuting distance to Norwalk, CT 
• Benefits include Health, Vision, Life and Dental Insurance; Paid Time Off; Retirement Plan 401(k); Flexible Spending Account / Health Savings Account; Employee Assistance Program  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.)