Hybrid Medical Office Lead bei Pandya Medical Center

About Us

At Pandya Medical Center, we believe in going above and beyond for every patient. Our team members are dedicated professionals who truly care about making a difference. We listen, understand, and treasure each personal story shared by our patients. Our commitment extends beyond our clinic walls, with active involvement in community health fairs and volunteering initiatives. We are a highly reputed medical practice in North Atlanta, offering strong growth opportunities and robust benefits for our employees. Be a part of our dynamic team and take your career to the next level with Pandya Medical Center.

About the Role:
Pandya Medical Center is hiring an Office Lead in Dawsonville to oversee the day-to-day operations of our medical office. You’ll ensure smooth workflows, high patient satisfaction, and effective coordination between staff, providers, and leadership. If you're a detail-oriented professional with strong leadership and customer service skills, we’d love to hear from you!

Duties and Responsibilities

• Lead daily huddles, stay on-site until the last patient or staff member leaves, and ensure all end-of-day tasks are completed.

• Coordinate with building management on work orders and urgent requests.

• Collect payments, reconcile daily transactions (cash, check, credit).

• Maintain office/clinical supplies and supplement inventory.

• Review and manage ultrasound and nutritionist appointments; identify and correct scheduling errors.

• Complete chart prep, pre-visit planning, and patient confirmation calls.

• Support staff, report attendance/PTO, and escalate issues to the Regional Operations Manager.

• Ensure a positive patient experience through efficient office workflow.

• Address and resolve staff/patient concerns with professionalism.

• Manage pharmaceutical rep visits, sample inventory, and lunch meetings.

• Maintain a clean, organized office space.

Requirements

• High School Diploma or equivalent (required)

• Minimum 2 years of experience as a front office lead or in a similar supervisory role

• Prior customer service experience (required)

• Medical office experience (preferred)
  

Skills

• Strong leadership and team-building skills

• Excellent written and verbal communication

• Able to multitask and remain calm under pressure

• Knowledge of Microsoft Office (Word, Excel, Outlook)

• Experience with scheduling software (Athena preferred)

• Professional, courteous, and patient-centered mindset

• Familiarity with HIPAA compliance and confidentiality standards

Schedule

• Full-time | In Office | Monday to Friday

Benefit Eligibility

• Health insurance

• Dental and Vision plans

• Supplemental insurance plans

• 401K match plan with up to 4% by Pandya Medical Center