Hybrid Quasi Inside Sales / Customer Service Representative bei Royal Apparel

Description

 About Us: 

Royal Apparel is a family owned manufacturing company located in Hauppauge, NY. We are looking to expand our team.  We’re looking for a dynamic and organized team member to join us in a dual-role position focused on inside sales and customer service.  Royal apparel is an industry leader of Made in USA, Organic & Sustainable apparel. We are proud to make our garments out of Fibers that are Eco-Friendly, Green and help the Earth!

Position Overview:

This hybrid role bridges sales and customer service—perfect for someone who enjoys fast-paced environments and wears multiple hats. You’ll assist clients throughout the sales cycle, from first contact to post-delivery, while also identifying sales opportunities within existing accounts.

Customer Service Duties

• Handle incoming inquiries from wholesale and B2B customers
• Professionally assist customer requests via phone, email, and chat. 
• Process orders, provide order updates, and manage returns or exchanges 
• Communicate with production,  and shipping departments to resolve issues 
• Maintain accurate records of customer interactions and order histories and manage client data in CRM & ERP systems.
   

Inside Sales Duties

• Support the sales team with quote creation, sample coordination, and follow-ups
• Sales Driven -Identify opportunities for upselling and cross-selling existing customers 
• Given dedicated client list, to give attention & to take care of there  needs. 
• Reach out to warm leads , New Customer inquires and re-engage inactive accounts
   

Requirements

Preferred Qualifications:

• 2+ years experience in customer service or inside sales (preferably in apparel or manufacturing) 
• Strong understanding of B2B sales and wholesale processes 
• Familiarity with product lines, fabric types, and garment construction is a plus
• Computer savvy - Knowledge of Microsoft Excel is a MUST 
• Proficient in CRM software and order management systems (e.g., NetSuite, QuickBooks, Salesforce) 
• Excellent communication, time management, and problem-solving skills
• Work independently as well as within a team
• Ability to research issues independently to problem solve and provide customers with solutions.

What You’ll Bring:

• A customer-first mindset with a strong sales instinct 
• The ability to juggle multiple priorities in a fast-paced, production-driven environment 
• Comfort working independently and as part of a cross-functional team 
• Positive energy and a willingness to learn
• 
  

We Offer:

• Competitive salary + Commission
•  potential for performance-based incentives 
• Health benefits, PTO, and paid holidays
• Company funded Profit sharing and employee retirement plans 
• Employee discounts on apparel 
• Opportunities for growth within a growing company 
• A collaborative, fashion-forward work culture