Hybrid Table Games Manager bei Shooting Star Casino

DUTIES & RESPONSIBILITIES

Shooting Star Casino team members will always deliver excellent guest service to our guests and fellow co-workers. 

      Our Star Service expectations include being:

• WELCOMING – Make every person feel invited and accepted
• PROACTIVE – Anticipate Guest needs
• UNIQUE – Create a one-of-a-kind experience at every opportunity
• RESOURCEFUL – Resolve the need
• COMPLETE – Take care and close

Manages the selection, training, development and performance of assigned staff to retain a motivated, professional workforce for Shooting Star Casino, Hotel & Event Center.

• Recruits and selects applicants for job vacancies considering the requirements of the job, and the skills/abilities of applicants.
• Establishes and communicates job responsibilities and performance expectations to assure mutual understanding of desired results.

• Assesses team member performance, provides positive and constructive feedback on an ongoing basis to reinforce desired results.
• Identifies training and/or development opportunities that will assist the team member in achieving enhanced job performance and/or career objectives.
• Assures job descriptions are kept up-to-date.

Gathers and analyzes data on performance of games in order to make solid recommendations on cost effective purchases and/or leases.

• Keeps abreast of new technology in the gaming industry.
• Attend and participate in gaming shows.
• Works with vendors and other departments on implementing new systems, games, etc.
• Reviews game performance reports daily.
• Review of rules affecting the game play, hold percentage and drop.

Develops and insures compliance with policies, procedures, internal controls and gaming compacts in order to protect casino assets.

• Draft and present departmental policy and procedure to risk assessment.
• Prepare and present game classification information to Compliance as needed.
• Investigate and respond to procedure discrepancy reports.
• Investigate and respond to suspicious activities by guests and team members.

Listens and responds to guest concerns to maintain a high level of guest satisfaction.

• Assists guest’s person-to-person, via telephone or written correspondence.
• Refers guests to the appropriate department or function for issue resolution when needed.
• Applies problem-solving techniques as necessary.

Develops and manages the annual budget for the Department to assure the effective and efficient use of financial resources. 

• Reviews applicable data, such as the Daily Games Summary and Monthly Financial Statements.
• Anticipates and plans for needed resources to support departmental programs and systems.
• Prepares preliminary budget drafts.
• Presents proposed budgets and secures approval from senior management.
• Reviews the budget on a monthly basis, keeps senior management informed of any major variances from budget.
• Keep abreast of national and regional economy.

Develops appealing departmental promotions to increase play and enhance guest experience at Shooting Star Casino, Hotel & Event Center.

• Outlines and structures promotional ideas and forwards to the Director of Gaming Operations for consideration.
• Works with Marketing Personnel on design and approval process of promotions.
• Communicates departmental promotions to affected department.
• Monitors performance of each promotion to ensure profitability, providing Return on Investment reports as requested.

Other duties as assigned.

EDUCATION & EXPERIENCE

Bachelor’s degree in business administration or related field of study; or 5 or more years of related work experience that demonstrates increased level of supervisory responsibility.

Certificates, Licenses & Designations

Must meet licensing requirements as prescribed by the Tribal/State Compact for Gaming.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of and ability to interpret and apply internal gaming controls.
• Knowledge of both the mandatory minimum internal control standards and the tribal/state compact for gaming.
• Knowledge of and skill in using a personal computer and related software including Excel, Word, Outlook Express and Explorer.
• Knowledge of and ability to apply commonly accepted rules of grammar, spelling, and punctuation in written communication to develop management reports and summaries.
• Ability to plan for company operations in financial terms for a given period of time to estimate and evaluate income and expense.
• Ability to work cooperatively within a group to make the work of the group successful and effective.
• Ability to read and interpret documents such as gaming controls and procedure manuals, safety rules, and operation and maintenance instructions.
• Ability to follow procedures and give attention to detail.
• Ability to plan and carry out large scale projects and communicate these objectives to other personnel.
• Ability to occasionally sit for moderate periods of time.
• Ability to identify and carry out actions to achieve goals while considering possible risks to effectively develop long and short-range company objectives.
• Skill in basic math including addition, subtraction, multiplication, division, fractions, percentages and decimals.
• Skill of developing and maintaining positive relationships with external and internal customers.
• Skill in preparing written materials such as correspondence, reports, and proposals to meet purpose and audience.
• Skill of determining alternatives that would correct a situation to provide effective guest service.
• Skill of receiving a message, understanding the intended message, and giving feedback to ensure guest expectations are met.
• Skill of delegating authority and encouraging and supporting risk taking to develop responsible team members and management team.

WORKING CONDITIONS

• Occasional exposure to moderate to loud noise level.

Note:  Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job.  They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.