Hybrid E-Commerce Inside Sales Rep -Bilingual (Eng/Sp.) -HIALEAH bei Classic Metals Suppliers

Our Company:

At Classic Metals Suppliers, we redefine outdoor living with premium Outdoor and Patio products that blend style, durability, and innovation. Our commitment to quality craftsmanship sets the benchmark for transforming outdoor spaces into timeless, functional retreats.

Our success is driven by an unwavering commitment to excellence, innovation, and customer satisfaction. But what truly sets us apart is our people. Rooted in integrity, respect, and a passion for continuous improvement, our culture empowers bold ideas, fosters collaboration, and celebrates every contribution.

We embrace calculated risks and lead with intention. From day one, our core values—positive mental attitude, teamwork, and loyalty—have guided every decision and every customer interaction. We believe that collaboration, open communication, and a shared sense of purpose are the cornerstones of our success.

At Classic Metals Suppliers, we consider our people our greatest asset. We invest in their growth, support their ambitions, and create opportunities for both personal and professional development. Because when our team thrives, so does our company.

Together, we build more than products—we build a legacy of excellence in outdoor living.

Who You Are:

You are a dynamic professional with a strong drive for collaboration and achieving outstanding results. Your exceptional organizational and time management skills, combined with extensive experience in sales and customer engagement, make you a standout in the field. Your ability to connect with customers and build lasting relationships sets you apart. Highly motivated and self-driven, you thrive in a fast-paced environment that encourages continuous growth. Additionally, your expertise in E-Commerce platforms, digital marketing strategies, data analysis, and customer relationship management (CRM) systems further enhances your ability to drive sales and optimize customer experience.

About the Role:

We are seeking a highly motivated and experienced Bilingual Inside Sales Representative to join our growing team at the Opa-Locka branch. The successful candidate will be responsible for managing online sales inquiries, nurturing leads, processing orders and providing exceptional customer service in both English and Spanish. As a key member of our sales team, you will play a critical role in driving revenue growth and ensuring customer satisfaction.

This role goes beyond traditional e-commerce sales. As an Inside Sales Representative, you’ll be the voice of a brand known for elegance, innovation, and exceptional craftsmanship—helping customers bring their outdoor visions to life from the comfort of their screens. Success isn’t just about meeting sales targets; it’s about becoming a trusted digital advisor in the world of luxury outdoor living, delivering personalized service that turns online interactions into lasting relationships.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

What You'll Do:

• Manage online sales, respond promptly to inbound sales inquiries via email, chat, and phone.
• Assist customers with product selection, pricing, availability, and order placement.
• Identify and pursue sales opportunities through inbound and outbound calls, emails, and online interactions.
• Follow up on leads generated through the website and marketing campaigns.
• Build and maintain strong relationships with existing and potential customers to foster loyalty and repeat business.
• Monitor and report on e-commerce sales performance and customer feedback.
• Maintain accurate records of customer interactions and sales activities in CRM systems.
• Collaborate with the fulfillment and logistics teams to ensure timely delivery and resolve order issues.
• Deliver outstanding support in both English and Spanish, ensuring every customer feels valued.
• Upsell and cross-sell products based on customer needs and preferences.
• Stay up to date on product knowledge, promotions, and industry trends.

Minimum Qualifications:

• Highschool diploma or equivalent
• Fluent in both English and Spanish
• Eligible to work in the United States
• Proficiency in using digital marketing tools and analytics platforms
• Proven experience in inside sales and customer service
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Proficient in Microsoft Office Suite
• Execute the essential duties of the position, with or without accommodation.

Preferred Qualifications:

• Bachelor's degree or related field
• Experience in the manufacturing industry
• Familiarity with CRM software

Skills:

As a Bilingual Inside Sales Customer Service Representative, you will utilize your excellent communication and interpersonal skills to manage customer inquiries and provide exceptional service in both English and Spanish. Your strong attention to detail and organizational skills will be essential in processing orders and maintaining accurate records. Proficiency in Microsoft Office Suite and familiarity with CRM software will enable you to collaborate effectively with the sales team and identify new business opportunities. Additionally, your ability to multitask and work in a fast-paced environment will be critical in ensuring timely delivery to customers and driving revenue growth.

Compensation and Benefits:

• Based salary and commission based on sales performance.
• Health, dental, and vision insurance.
• On-the-job training: Learn while you work with hands-on training tailored to your role
• Employee assistance program
• Paid time off and holidays.
• Employee discounts
• Opportunities for career growth.