Hybrid NOC Manager bei Wire 3

Wire 3 is dedicated to providing affordable, high-speed, and high-bandwidth internet services to households in our local communities. Our mission is to not only deliver the best internet experience in Florida but also provide the exceptional customer care our customers deserve. With cutting-edge fiber optic technology at its core, Wire 3 ensures ultra-fast, reliable connections, minimizing disruptions and maximizing your online experience. 

Backed by private equity, Wire 3 is on an exciting trajectory of rapid growth. We’re actively seeking driven, talented individuals to join our team of passionate and collaborative professionals who share a common vision of excellence. If you’re looking to be part of a dynamic and fast-growing organization, we’d love for you to help us continue delivering industry-leading service to our customers. 

 
JOB OVERVIEW: 

We are seeking an experienced and highly motivated NOC Manager to lead our 24/7 Network Operations Center. This position is responsible for managing NOC personnel, ensuring continuous uptime of network systems, monitoring infrastructure health, delivering incident response/service restoration, and improvement of NOC systems. You will play a key role in maintaining high availability, performance, and reliability for mission-critical systems and services.  

 
RESPONSIBILITIES: 

• Lead and manage NOC operations for Wire 3 Network and IT systems.
• Oversee network/system monitoring tools (e.g. SolarWinds, Nagios, Zabbix, Datadog, etc.) along with their integrations and improvements.
• Further the development and enforce standard operating procedures (SOPs) and escalation protocols.
• Coordinate real-time responses to service outages, performance degradation, and alerts.
• Assist and support Wire 3 Network and IT Department projects.
• Analyze recurring incidents and identify root causes; drive corrective action plans.
• Provide regular reporting on system health, incident metrics, and NOC performance.
• Assist and support Wire 3 OSP, CSR departments throughout incident life cycles. 
• Schedule and manage NOC staff shifts, including on-call rotations and training (pending further growth).  

REQUIRED SKILLS / ABILITIES: 

• The ability and willingness to learn on the job.
• Strong knowledge of networking technology stack (Core, DC, Distribution, and Wireless).
• High level general computer literacy. 
• Experience with monitoring and alerting systems.
• Excellent troubleshooting, prioritization, and incident coordination skills. 
• Solid interpersonal communication skills and the ability to lead under pressure.
• Ability for self-management and working flexible hours.

EDUCATION / EXPERIENCE:  

• Associate's degree or equivalent (Trade and/or Technical school program completion)
• Desired but not essential education level: Bachelor's Degree 
• Experience in 24/7 network operations, infrastructure monitoring, or IT support.
• Experience in a leadership or supervisory role.

PHYSICAL REQUIREMENTS:  

• Exposed to data center environments
• Will require availability to travel, and flexible work hours may include evening and weekends
• Active and clean driver's license

BENEFITS:  

• Company-paid premiums for medical, dental, and vision insurance for you and your dependents
• Dynamic environment with diverse growth opportunities
• Emphasis on learning and development to support career and personal growth
• Work-life balance - 120 hours paid time off (PTO) after 90-day probation period
• 40 hours of paid sick leave
• 6 major paid holidays off
• 401(k) plan with company match.

 
EOE STATEMENT:  

Wire 3 is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Wire 3 is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Wire 3 are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Wire 3 will not tolerate discrimination or harassment based on any of these characteristics. Wire 3 encourages applicants of all ages.