Hybrid Service Manager bei Climatec

about Climatec

For over 40 years, Climatec has steadily invested in their people, technology, and services to be a trusted business partner for building solutions. As part of the Bosch Building Technologies Integrator Business in North America, Climatec is one of the leading providers of building technologies and energy solutions in the nation – delivering results for thousands of customers, every day. Climatec’s strategic business partners include the world’s leading suppliers of building automation, security, life safety, and energy efficiency technologies.

about Bosch

The Bosch Group is a privately held supplier of innovative technology and services with over 400,000 associates worldwide. Its unique private ownership structure was established to promote entrepreneurial freedom and long-term business focus. Bosch’s operations serve millions of customers across four business sectors:  Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.

Job Duties & Responsibilities: 

• Provides direct supervision technically and developmentally for assigned employees.  This includes HR functions, financial and technical training and mentoring, and day to day support to achieve better than estimated productivity on assigned projects. 
• Provides input to sales and operations regarding the technical and business considerations for construction or direct owner projects.  This input could be associated with areas such as estimating, timing, special resource needs, or other aspects peculiar to specific projects. 
• Completes labor staffing worksheets and coordinates with other GOSs, GOMs, Sales, or Operations Managers to ensure appropriate staffing levels for both overall headcount as well as anticipated skill sets. 
• Determines if customer expectations are similar to Climatec’s and if these can be achieved based upon Climatec’s estimate or contractual scope.  Provides feedback on this as appropriate internally and externally. 
• Ensures projects are booked correctly and that all necessary forms are completed for both internal and external purposes. 
• Ensures that each assigned project has accurately forecasted costs for each area of the project and that these are tracked to achieve budget and forecast goals. 
• Oversees material needs and timing to maximize cash flow and material efficiency. 
• Manages assigned Installation Specialists or Field Mechanics in coordination with outside contractors to achieve the best cash flow and installation productivity on assigned projects. 
• Completes the monthly WIP re-forecast and keeps necessary documentation to manage ongoing project or employee issues as they appear on the WIPs over time. 
• Ensures that assigned projects are invoiced correctly and is involved in collections activities to minimize collections aging. 
• Recommends technical solutions to sales and operations. 
• Identifies change order opportunities and coordinates with sales to document, pursue, and book them. 
• Provide support to Climatec and other contractors to solve building operating issues that go beyond the controls or special systems operation. 
• Communicate with internal employees as required to ensure Climatec labor is accurate and timely and estimated productivity is achieved in all areas. 
• Provide leadership and input to others as requested or required to assist in the accurate estimation, design, installation, start up, commissioning, and training for building systems. 
• Communicate with external organizations as required such as consulting engineers, building owners, and other contractors to ensure accurate and timely engineering. 
• Reviews all engineered submittals insuring adherence to scope, budget, and customer expectations as well as location standards. 
• Works with direct reports to assist them in their development of personal goals.  Reviews these goals with direct reports throughout the year and provides annual reviews as well as administration of salaries for these direct reports. 
• Other duties as assigned. 

Skills & Qualifications: 

Minimum Qualifications: 

• Minimum of high school diploma, GED, or equivalent. 
• At least 5 years of hands-on experience working with building automation systems (BAS), HVAC, security and life safety systems or related service environments.
• Proven track record (minimum 2-3 years) supervising or managing service technicians, office, or field staff in a technical or commercial service environment.
• Familiarity with managing service operations, particularly T&M and service agreement (TSA) workflows, including scheduling, dispatch, and resource allocation.
• Proficiency with service management software, Microsoft Office suite (Excel, Word), and basic understanding of controls/networking.
• Ability to travel locally to customer sites and the office as needed, meeting company driving eligibility requirements.
• Strong proficiency with customer service, sales, and support; being familiar with the face-to-face customer experience in handling issues, providing support, and recommending services.

Preferred Qualifications: 

• Bachelor’s degree (or equivalent work experience) in Engineering, Business, Project Management, or a related technical field.
• Strong working knowledge of major building automation platforms (e.g., Siemens, Johnson Controls, Trane, Schneider), security and life safety systems (Access control, CCTV, etc.) including advanced troubleshooting, programming, and integration.
• Demonstrated ability to manage budgets, analyze profit/loss statements, forecast service department performance, and support company growth objectives.
• Advanced experience with customer relationship management, renewal and upsell of service agreements, and handling complex client portfolios in a B2B setting.
• Project Management (PMP), HVAC, LEED, BOMA, OSHA 30, or industry-recognized building automation or service management credentials that signify an advanced knowledge of the BMS/BAS industry as well as a functioning skillset of handling service workflows.

Essential Job Functions: 

• Be able to lift and carry drawings, personal computers, material, etc.  
• Be able to spend significant time standing and walking on construction sites. 
• Be able to climb several flights of stairs throughout a typical day on a construction site. 
• Maintain a satisfactory driving record which, per Climatec’s vehicle policy, allows the individual to drive a company vehicle. 
• Be physically able to kneel, stoop and crawl. 

Employee Benefits: 

• Medical 
• Dental 
• Vision 
• Flexible Spending Accounts 
• 401K w/ company match 
• Life/AD&D/LTD 
• Paid Vacation/Sick/Holidays 
• Employee Assistance Program 
• Pet Insurance   

Additional Information: 

Equal Employment Opportunity Statement

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Equal Opportunity Employer, including disability / veterans.

All your information will be kept confidential according to EEO guidelines.

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Reasonable Accommodations
 If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, you can reach out to our HR team for support at 602-944-3330 or email [email protected]. Please note our HR representatives do not have visibility of application or interview status.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.