Hybrid Asset Protection Manager bei Kmart Stores
Kmart Stores · Charlotte Amalie, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Charlotte Amalie
Job Description
JOB DUTIES/RESPONSIBILITIES:
- Owns shrink and safety results for assigned area(s) and supports the Loss Prevention five play strategy
- Manages the training, detection, investigation and successful resolution of all internal high dollar and sensitive investigations within assigned store.
- Ensures all training in the detection and detention of shoplifters including certification has been completed in assigned store
- Conducts assessments of Loss Prevention and operational performance that impacts shortage control. Actively works with store team in the development and implementation of action plans to improve performance.
- Knowledgeable in the areas of safety, food safety (Kmart/Essentials/Grand), OSHA and environmental programs, and ensures implementation and compliance in assigned store
- Reviews safety and food safety inspections (Kmart/Essentials/Grand) on a regular basis. Ensures the timely and accurate reporting of results and assists in the development and implementation of corrective actions.
- Recruits, hires, trains, and supervises the Loss Prevention Associates and Leads within assigned store
- Ensures accurate and timely report writing, record keeping and retention of evidence by conducting periodic reviews
- Ensures the proper operation and repairs of alarm, EAS and CCTV equipment
- Educates and motivates store associates to achieve shrink, workers compensation and general liability goals
- Works as a liaison between the store and the criminal justice community
- Demonstrates courageous leadership by identifying and communicating potential ethical or safety issues that must be addressed at a higher level.
- Manages and ensures reporting of critical incidents in assigned area of responsibility
- Ensures follows-up on required inventories and audits in order to control costs and shrinkage
- Be the advocate to ensure the customer and associates have a safe environment to shop/work in (OSHA requirements and general liability adherence)
- Protect our customers and each other by taking an active role in the prevention of accidents
- Provides high quality service for internal and external customers; commits to meet customer expectations
- Ensure compliance with merchandise protection standards to enhance the customer shopping experience
- Develop Loss Prevention strategies with the customer in mind
- Works with the store team to identify and react to out of stocks and known stolen data
- Lead and embed the Loss Prevention 5 Play Strategy and drive Loss Prevention plans/projects using common tools, processes and language (Loss Prevention Portal, Loss Prevention Metrics, Shrink and Safety results)
- Communicate the Loss Prevention 5 Play Strategy to store operations leadership in order to continuously enhance the performance of shrink and safety
- Personally support, coach and develop leaders, creating an environment where our associates can be successful
- Build a strong bench of talent to develop people for internal promotion (i.e. Loss Prevention Certification Program)
- Adapts own behaviors and communication to gain cooperation in situations where he/she has no direct authority
- Personally models organization values; has personal credibility and high integrity
- Execute and support the Loss Prevention 5 Play Strategy to measure our success in the execution of the programs
- Rigorously inspect our standardized Loss Prevention operating model for consistency in store
- Uses a disciplined, systematic approach to develop, document and continuously improve upon processes
- Actively seeks and suggests better ways of getting the job done and learns from both successes and failures
- Meets departmental goals and objectives
- Gets the job done by focusing on Loss Prevention 5 Play Strategy with a sense of urgency and ensures follow through to desired results
- Takes personal accountability for his/her own work and maintains high personal standards
- Works effectively under pressure, adapts well to and supports change while balancing multiple and/or conflicting priorities
- Provide first person coaching on the development of action plans based on Loss Prevention metrics
- Collaborates with operations business partners to provide feedback on results such as Point of Sale activity, refund management, inventory results, and KPIs to improve metrics and control costs
- Collaborates with operational business partners breaking down and critically analyzing problems, issues and opportunities to find root causes and develops rationale for decisions
- Collaborates with team members and other stakeholders; uses agreed upon criteria/data for decision-making rather than hidden
- agendas
- Considers costs, benefits, risks, implications and impact when making and implementing Loss Prevention strategies and tactics
- Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting,demoting, and terminating; conducting performance appraisals; and coaching and developing associates
Employment Category
Travel Requirements
Responsibilities/Skills/Experience Requirements
- Associates degree or equivalent Loss Prevention experience.
- Minimum Experience level required: 3+ years previous experience in an Audit, Security or Loss Prevention role
- 18 years of age or older
- Strong leadership and organizational skills
- Ability to analyze information, identify root causes and develop/implement approved solutions in stressful situations
- Knowledge selecting, assessing, and coaching associates, preferably in a retail environment
- Knowledge of financial operations and processes; analytical skills to diagnose root cause of deficiencies
- Effective oral and written communication skills necessary to communicate with all levels of internal and external team members
- Ability to use strategic thought process to minimize exposure to emerging threats and trends
- Ability to form strong partnerships across reporting relationships
- Ability to influence activities and results of those who are not direct reports
- Microsoft Office computer skills including Word, Excel and Outlook
- Closed Circuit Television usage and installation