Hybrid SAP Business Process Analyst (Cincinnati, OH, US, 45241) bei Enable Injections

QUALIFICATIONS

Required:

• Bachelor’s Degree in Information Systems, Business or related field
• Excellent analytical and problem-solving skills
• Customer service oriented
• Minimum 4 years’ technical experience with daily support of SAP operations activities in a manufacturing environment
• Experience with supporting SAP operational users to troubleshoot or train on system processes
• Experience with SAP S/4 HANA or ECC

Preferred:

• Experience with multiple SAP modules such as FI, MM, PP, QM, PM, SD, LE, DMS, Security, or GRC
• Experience with Business Client and Fiori interfaces
• Experience in pharmaceutical or high regulated industry

Skills & Competencies:

• Excellent analytical abilities and strong communication skills
• Ability to maintain a high degree of accuracy, attention to detail, and documentation
• Gather and understand business support requirements
• Collaborate with SAP Team, subject matter experts, and developers to establish and support technical vision and ensure expectations are met or succeeded
• Develop user acceptance test scenarios, test scripts, protocols to validate technical solutions
• Resolve system issues resulting from user error, incomplete setup, or system bugs
• Ability to handle a fast-paced and multi-tasking environment
• Ability to coordinate and draw conclusions from analysis that will support the decision making within the company
• Task driven and self-directed and able to work independently with good time management skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, etc.)
• Working knowledge in SAP support and usage, preferably S/4 HANA
• Ability to learn and utilize future software/applications as they are deployed
• Ability to adapt to change and handle unexpected situations
• Ability to stay focused on tasks, organize, compare, interpret basic data, and assess problems
• Work to acquire and develop new skills
• Must work well in Team environment
• Ability to maintain a positive attitude and show empathy for others

Physical Requirements:

• Able to remain in a stationary position for extended periods of time
• Able to perform general office administrative activities
• Able to move up to 25 pounds, occasionally
• Occasional travel by conventional means including aircraft or motor vehicle

RESPONSIBILITIES:

• Develop a strong working rapport with key end users and diligently work with them to meet business requirements
• Ensure ongoing daily support of business operations for existing business processes
• Support implementation projects of new or improved SAP business system functionality
• Prepare user acceptance test scenarios, test scripts, regression tests, protocols to validate technical solutions
• Develop and deploy training content to end users for SAP modules
• Actively support daily SAP issues for all end users through the help desk system by executing the resolution or escalating the incidents to the appropriate level
• Encourage disciplined use of SAP and processes to ensure business is obtaining efficiencies from SAP
• Responsive to internal customer questions and concerns in a timely and professional manner
• Strong ability to troubleshoot issues sometimes with little information
• Ability and willingness to take initiative and work with business users to get the job done