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Hybrid Client Service Officer (IAM) bei EFG Bank AG

EFG Bank AG · Singapore, Singapur · Hybrid

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We are seeking a detail-oriented and client-focused Client Service Officer (CSO) to support our Client Relationship Officers (CROs) in delivering seamless onboarding and ongoing service to our clients.   The successful candidate will play a critical role in ensuring compliance with regulatory requirements and providing high-quality support throughout the client lifecycle. 

Key Responsibilities

  • Support CRO on the end-to-end client onboading and periodic review processes
  • Perform KYC/AML due diligence on clients/Independent Asset Manager (IAM) in compliance with the Bank's general directive and ongoing periodic review within the stipulated timeline
  • Ensure adequacy of source of wealth corroboration on clients and ensure complete and accurate KYC checks
  • Address sanction true matches, as well as true matches for other AML/CFT risks identified during Name and Media Screening
  • Guidance to new clients through account opening procedures, explanation of account terms and conditions, and setting up online access and other services
  • Ensure proper records including but not limited to account documentation and any relevant documents, etc
  • Compliance with internal and external regulations, including timely completion of training such as CPD requirement, AML training, fraud training and compliance certification, etc
  • Comply with the Code of Conduct and all internal regulations including but not limited to Cross Border, AML, PDPA & etc
  • Identify and escalate newly identified risk indicators or unusual transaction patterns during course of reviews. 
  • Ensure timely and quality completion of assigned cases in line with defined timeline
  • Participate in Bank's initiative and be a team player
  • Provide coverage within the team and/or CSO as and when required

Role Requirements

  • A good degree and understanding of the private banking industry and or trust company.  Current RNF holder status is an advantage. 
  • 3-5 years of relevant experience from Private Banking in conducting KYC review or client due diligence roles within private bank is preferred
  • Strong knowledge of the regulatory expectations (e.g. MAS 626 Notice & Guidelines) and enhanced due diligence practices, especially in SoW corroboration
  • Adaptable and able to manage changing demands with professionalism and discretion
  • High attention to detail with excellent organisational and communication skills, with a strong command of English for professional and business contexts
  • Ability to manage multiple priorities and work effectively under time constraints. 
  • A collaborative team player with a proactive and solutions-driven mindset

Company

EFG Bank is the Swiss private banking subsidiary of EFG International. Headquartered in Zurich, it has an international network spanning Europe, Asia Pacific, Middle East and Latin America, and manages assets for private clients all over the world. The bank’s services comprise asset management and investment counselling, investment funds, securities brokerage, estate planning and a full array of banking services. EFG Bank offers a stimulating and dynamic work environment.
Jetzt bewerben

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