Hybrid Customer Success Specialist bei Tata Teleservices (Maharashtra) Limited
Tata Teleservices (Maharashtra) Limited · Delhi, Indien · Hybrid
- Senior
- Optionales Büro in Delhi
Key Roles & Deliverables :
- Act as a trusted advisor for customers implementing Azure infrastructure, services, and security frameworks.
- Lead onboarding, training, and enablement for customers transitioning to Azure and Microsoft Security solutions (e.g., Defender, Sentinel, Entra).
- Monitor customer health, usage, and satisfaction to proactively address risks and promote solution value.
- Drive adoption of Azure-native security tools and best practices to strengthen cloud environments.
- Collaborate with technical delivery, cloud architecture, and support teams to ensure customer success and alignment.
- Conduct regular Executive Business Reviews (EBRs) and strategic planning sessions with key stakeholders.
- Maintain a deep understanding of Microsoft’s Azure & Security roadmap to guide clients on optimization and innovation.
- Identify expansion and upsell opportunities in areas like Azure cost optimization, compliance, Zero Trust architecture, etc.
Qualification & Experience :
- B. Tech (Computer Science, Electronics etc.)
- 5-8+ years in Customer Success, Technical Account Management, or Cloud Consulting with a focus on Azure and/or cybersecurity.
- Strong knowledge of Microsoft Azure, including core services (IaaS, PaaS), networking, identity, and security features.
- Familiarity with Security solutions: Defender for Cloud, SIEM, SOAR, VAPT, SOC, Purview, etc.