The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems. These are 4/10 hour days on the weekend. Fri: 12:00-10:00 PM, Sat/ Sun 9:00 AM-8:00 PM, Monday 12:00-10:00 PM ET (Tues, Wed, Thurs off)
Responsibilities
·Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.
·Maintain systems, install new equipment, and make modifications to client infrastructure as requested.
·Able to troubleshoot mobile devices (setup, email and security tokens).
·Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.
·Evaluate client’s operational efficiency of different IT systems and recommend improvements.
·Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
·Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
·Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.
·Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client.
·Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgement to apply most effective resolution methodology.
Qualifications
·
Bachelor’s degree in Computer Science, Information Technology, or equivalent level of hands-on experience.
·4-7 years of related IT experience in an enterprise or server based environment.
·Must have 3+ years of recent systems maintenance and end user technical support experience.
·Financial services industry and MSP experience preferred.
·Excellent desktop and server troubleshooting skills.
·Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite
·Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).
·Impeccable verbal/written communication.
·Exhibit a high-level of professionalism and sound judgement.
·Experience with ConnectWise or similar ticketing system preferred.
Diese Cookies sind für das Funktionieren der Website erforderlich und können in unseren Systemen nicht abgeschaltet werden. Sie können Ihren Browser so einstellen, dass er diese Cookies blockiert, aber dann könnten einige Teile der Website nicht funktionieren.
Sicherheit
Benutzererfahrung
Zielgruppenorientierte Cookies
Diese Cookies werden über unsere Website von unseren Werbepartnern gesetzt. Sie können von diesen Unternehmen verwendet werden, um ein Profil Ihrer Interessen zu erstellen und Ihnen an anderer Stelle relevante Werbung zu zeigen.
Google Analytics
Google Ads
Wir benutzen Cookies
🍪
Unsere Website verwendet Cookies und ähnliche Technologien, um Inhalte zu personalisieren, das Nutzererlebnis zu optimieren und Werbung zu indvidualisieren und auszuwerten. Indem Sie auf Okay klicken oder eine Option in den Cookie-Einstellungen aktivieren, stimmen Sie dem zu.
Die besten Remote-Jobs per E-Mail
Schliess dich über 5'000+ Personen an, die wöchentlich Benachrichtigungen über Remote-Jobs erhalten!