Hybrid Administrative Assistant/Bilingual in Spanish bei AKAM Living Services, Inc.

Position Overview

The Administrative Assistant associate is a key support role responsible for providing administrative and customer service support to the Community Manager and Board of Directors. This position involves managing day-to-day office operations, coordinating communication with homeowners, and assisting with the implementation of community policies and procedures.The ideal candidate will demonstrate exceptional organizational skills, professionalism, and a commitment to excellent customer service.

Key Responsibilities:

Front Desk Support:

• Greet and assist residents, guests, and vendors with inquiries.
• Answer and direct phone calls, emails, and other communications.
• Manage appointment scheduling for residents and building services.

Administrative Duties:

• Maintain and update resident records, visitor logs, and other essential documents.
• Assist with the preparation of reports, correspondence, and other communications.
• Handle incoming and outgoing mail, packages, and deliveries.

Resident Services:

• Address resident requests and concerns in a professional and timely manner.
• Coordinate with maintenance and management teams for service requests and follow-ups.
• Assist with the organization of community events, meetings, and activities.

Office Management:

• Order and manage office supplies, ensuring the front desk area remains tidy and well-organized.
• Assist with filing, data entry, and other clerical tasks as needed.
• Support management with special projects and tasks as required.

Qualifications:

• High school diploma or equivalent; associate’s degree preferred.
• Bilingual in Spanish required.
• Previous experience in an administrative or customer service role, ideally within property management or a residential setting.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and property management software (e.g., Yardi, Building Link, Avid or similar).
• Excellent organizational skills and attention to detail.
• Ability to handle multiple tasks and prioritize effectively.
• Professional demeanor with strong interpersonal skills.