Hybrid Service Coordinator bei Alimak

SUMMARY

The Service Coordinator shall be directly responsible for the coordination of Field Service personnel for field service activities. Interfaces with customers, refurbishment, sales managers and service technicians. Directly oversees the dispatching operation. Assists technicians with developing improved efficiency, scheduling, service, and PM order completion. 

PRIMARY JOB DUTIES/RESPONSIBILITIES:

• Handles dispatching and scheduling for assigned area/region

• Responsible for work order closure rates
• Handles the pre-invoice approval process for work orders; reconciling and correcting labor, travel, expenses and parts lines
• Responsible for overseeing the reconciliation and approval of timesheets
• Assists with meeting onsite access requirements
• Works in cooperation with other Service Coordinators
• Keeps Service Technicians up to date with regard to the company and their assignments
• Establishes and maintains good relations with external and internal customers
• Suggests, recommends, and implements areas within the department to improve efficiency
• Provides support and assistance to Management, Service Technicians, Service Coordinators, Refurbishment, Sales
• Understand and be technically proficient in the business systems of the company 
• Reviews work-order invoicing with customers when needed
• Ensure technicians understand and meet policy and procedure requirements
• Assist internal entities with manpower utilization and scheduling as needed

• On Call Duty is required

• Other duties as assigned by management

REQUIREMENTS & QUALIFICATIONS

• High School Diploma or equivalent required
• Minimum 2 years administration/office experience
• Proficient to Advance in Microsoft Office Suite (Word, Excel, Outlook) required

• Excellent oral and written communication skills
• Organized and able to multitask and handle high volume of work
• Strong attention to detail
• Sense of urgency, deadline driven
• On Call Duty is required

WORK CONDITIONS

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment and physical effort

• Able to sit and work on a computer
• Able to maintain focus and analyze data
• Able to speak and communicate proficiently
• Able to lift up to 20 pounds 
• Able to use hands to grasp objects
• Able to wear PPE as needed
• Able to see clearly judge distance & spatial relationships to distinguish objects as they are

OTHER DUTIES:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.