Hybrid Customer Service Representative bei Gehl Foods, LLC
Gehl Foods, LLC · Germantown, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Germantown
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Gehl Foods, LLC is one of America’s fastest growing food and beverage manufacturing companies. Since our founding in the late 1800s, we have enjoyed a reputation of quality, safety and innovation. We stand by and lead through our core values of safety, quality, communication, respect, teamwork and continuous improvement. Today, we develop ready-to-serve aseptic products (like nacho cheese and nutritional shakes), locking in freshness, without refrigeration or compromising taste. As an industry leader, we pride ourselves in offering custom, creative aseptic solutions to some of the world’s biggest companies and divisions including foodservice, retail private brands and contract manufactured brands.
With our continued success and rapid growth, Gehl Food & Beverage is looking for qualified individuals to join us on our journey to becoming a global leader in the aseptic food and beverage industry. If you are looking for a chance to take your skills and experience to the next level, and the opportunity to impact our business, then feed your future as part of the Gehl Foods Team. To learn more about us visit, https://www.gehlfoodandbeverage.com/
Why is Gehl Food & Beverage the place for you?
- Competitive wages, including participation in bonus programs for all team members
- Shift premiums on 2nd & 3rd shifts
- Great benefits from health, dental and vision to 401(k) with match, tuition assistance and so much more!
- Company paid STD/LTD/life insurance
- Generous PTO plan and paid holidays (up to 13 days PTO and 9 holidays your first year!)
- Uniforms provided and annual safety shoe & glasses programs
- Opportunities to grow with and in the company
- 127 years of history!
Customer Service Representative
Department: Customer Service Office: WhitneyLocation: Germantown, WI
Shift: 1st Shift
Position Overview
Reporting to the Customer Service Manager/Supervisor, the Customer Service Representative's primary responsibility is to serve as the liaison between Gehl Foods, Inc. and its customer base by supporting customer inquiries, complaints and order processing. Additional responsibilities may require providing project oversight and task management to the sales team and executive staff as required to meet operational needs of the organization.
Job Responsibilities
- Answer incoming customer inquiries via phone and email and intake information to assist with order placement, refunds or exchanges.
- Troubleshoots customer complaints and attempts to anticipate any customer issues in order to provide superior service to all internal and external customers.
- Makes recommendations to Customer Service Manager and Sales regarding trend information though data collection and repetitive observation in order to anticipate solutions and identify organizational opportunities to capitalize on market changes and adjustments.
- Research & resolve invoice deductions and claims.
- Performs administrative support to Regional Sales Managers in the form of correspondence and report generation, data entry, credit deductions and collections.
- Maintains a robust working knowledge of all products, services, and guarantees to ensure ability to answer questions and troubleshoot problems as they arise during the course of customer and broker interactions.
- Responsible for maintaining positive broker and sales territory relationships to address their product needs to ensure appropriate inventory is available to meet sales requirements.
- Maintains assigned customer and broker records in order to generate reports to efficiently manage assigned workload and territories.
- Contributes to a team and collaborative environment by accomplishing related project or tasks as needed to assist with department workflow and output.
- Ensure that required competencies to carry out these job functions affecting product legality, safety and quality are met in accordance with the Quality Policy and the Global Food Safety Initiative (GFSI) standard.
- Ensure compliance with corporate/plant safety standards and with applicable regulatory requirements while following the company�s Good Manufacturing Practices.
- Responsible for ensuring all shipments are shipped on time and in full by maintaining focus on availability for all customer products including communications when released, on hold, etc. Follow-up with buyers to schedule carrier appointments timely.
- Other duties as assigned.
Minimum Qualifications
- High School or Equivalent Diploma
- 3 years Customer Service Experience, ideally in a manufacturing environment
- Strong organizational skills, detail orientation and ability to multi-task
- Superior customer service skills through exceptional written, oral and interpersonal communication
- Strong team orientation with the ability to work with a cross section of knowledge, skills and abilities
- Demonstrated proficiency using Microsoft Office Tools (Word, Outlook, Excel)
- Demonstrated ability to maintain composure under stressful conditions
Preferred Qualifications
- Bachelor�s degree in Accounting, Business Management or related field
- 2 years ERP experience
All applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Gehl Food & Beverage is committed to providing equal employment opportunity (EEO) to applicants and employees. The Company seeks and selects the best qualified candidate when openings arise. The Company does not discriminate against or give preference to any person because of race, color, religion, age, gender, national origin, disability, ancestry, genetic information, pregnancy, sexual orientation, military or veteran’s status, marital status, arrest or conviction record, or any other discriminatory basis prohibited by state, federal and local law.
© 2025 Gehl Foods
