Hybrid Deposit Services Representative bei ACNB Bank

Join Our Team as a Deposit Service Representative at ACNB Bank!

About the Role:

The Deposit Services Representative plays a critical role in ensuring the accuracy, efficiency, and security of deposit transactions within the banking and credit intermediation sector. This position is responsible for managing customer deposit accounts, processing transactions, and resolving inquiries to maintain high levels of customer satisfaction. The role requires meticulous attention to detail to verify and reconcile deposit records, ensuring compliance with regulatory standards and internal policies. The representative acts as a liaison between customers and the bank’s operations center, facilitating smooth communication and timely resolution of issues. Ultimately, this position contributes to the overall financial integrity and operational excellence of the institution by supporting deposit services with professionalism and accuracy.

Minimum Qualifications:

• High school diploma or equivalent required.
• Strong understanding of deposit products, banking regulations, and transaction processing.
• Proficiency with banking software and Microsoft Office applications.
• Excellent communication skills, both verbal and written.
• Experience working in a high-volume banking operations center environment.
• Knowledge of compliance requirements such as BSA/AML regulations.
• Familiarity with customer relationship management (CRM) systems.
• Certification in banking operations or deposit services (e.g., Certified Deposit Specialist).

Responsibilities:

• Process and verify customer deposit transactions accurately and efficiently, including cash, checks, and electronic deposits.
• Respond promptly to customer inquiries regarding deposit accounts, providing clear and professional assistance.
• Reconcile deposit discrepancies and investigate any irregularities to ensure account accuracy.
• Maintain compliance with banking regulations, internal policies, and security protocols related to deposit services.
• Collaborate with internal teams such as operations, compliance, and customer service to resolve complex deposit issues.
• Document all transactions and communications thoroughly to support audit and regulatory requirements.
• Assist in training new team members on deposit processing procedures and best practices.

Skills:

The Deposit Services Representative utilizes strong analytical skills daily to accurately process and reconcile deposit transactions, ensuring data integrity and compliance. Effective communication skills are essential for interacting with customers and internal teams to resolve inquiries and complex issues professionally. Attention to detail is critical in reviewing transaction records and identifying discrepancies to prevent errors and fraud. Proficiency with banking software and technology enables efficient handling of electronic deposits and record-keeping. Additionally, knowledge of regulatory requirements guides the representative in maintaining compliance and supporting audit processes, contributing to the institution’s operational excellence.

Our Careers page will help you find the job you've been looking for: https://www.acnb.com/careers-employment

Location:  100 V-Twin Drive, Gettysburg, PA 17325

ACNB Bank is an Equal Opportunity Employer.