Hybrid Outreach Specialist bei Walker-Miller Energy

Company Overview:

Walker-Miller Energy Services is a 25-year-old Detroit-based, core-values driven company committed to changing lives through energy efficiency.  We create and manage customized energy waste reduction programs that help electric and gas utilities meet mandated energy savings goals.   

Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as BEHIVE:

B - Boldly Go

E – Embrace Equity

H - Humble Confidence

I - Inclusive Stewardship

V - Value Reputation

E - Extraordinary Experience

Position Summary:

The Outreach Specialist plays a key role in designing, organizing, and executing outreach activities, including informational sessions and promotional events. This individual provides essential support in program implementation and ensures effective engagement across all outreach functions. In collaboration with both internal teams and external stakeholders, the Outreach Specialist helps align processes and procedures to drive successful outreach outcomes and program visibility

Essential Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Embrace and operate within our core values.
• Apply fundamental sales processes, procedures, methods and techniques.
• Understand and implement Sales Process, including but not limited to;
  • Making outbound calls to new and existing customers to meet assigned energy saving targets.
  • Developing and presenting program presentations to spur project activity.
  • Provide timely and effective responses to customer and contractors inquiries across all communication channels.
  • Maximize opportunities at every stage to successfully close projects.
• Recruit, train, educate and cultivate relationships with contractors and customers to encourage effective marketing of programs.
• Maintain Program Expertise Stay informed on program “Best Practices,” offerings, and customer-focused benefits to ensure accurate representation and promotion.
• Support Outreach Planning and Execution Assist in the creation, monitoring, and adjustment of outreach work plans to ensure alignment with strategic goal
• Develop a comprehensive understanding of program’s strategic outreach direction and production levels to deliver established goals.
• Complete “search and discovery” work where the answers are not clear.
• Drive Contractor Engagement Initiate cold calls and build participation from new suppliers and contractors within target markets.
• Lead Event Coordination & Promotion Plan and execute outreach events and program presentations, ensuring high-impact and professional delivery.
• Research the markets, accumulate data on businesses, and identify the key allies to be targeted on behalf of the programs.
• Identify improvement barriers and report information to Program Manager and Contractor Manager.
• Prepare weekly and monthly project-based activity reports and track progress towards program goals.
• Assist in the implementation of specific energy efficiency programs in a “flex” capacity, according to defined budgets and energy savings targets.
• Collaborate Across Teams Work effectively with non-outreach-focused team members to ensure cohesive program delivery.
• Contribute Respectfully Share ideas while honoring the experience and knowledge of others. Demonstrate openness to guidance from peers and team leads.

Minimum Qualifications: 

• High School Diploma or equivalent.
• 1-2 years of experience in the electric or natural gas utility industry, sales, commercial and industrial lighting, or conservation.
• Previous customer service experience.
• Ability to work in a team atmosphere and to collaborate on continuous improvement efforts.
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees.
• Must be able to handle a wide variety of work in a fast-paced environment.
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
• Ability to identify and resolve project application issues with customers and trade allies.
• Proficient in Microsoft Office, specifically Word, Excel and Outlook.
• Strong data entry skills in entering information in tracking systems/databases.
• Ability to analyze and interpret data and solve practical problems.
• Knowledge of mathematical concepts such as fractions, percentages and ratios.
• Committed to diversity and inclusion.
• Access to reliable transportation.

Desired Qualifications:

• Bachelor’s degree or equivalent work experience, or a Technical school degree combined with demonstrated experience in the electric/gas utility field.

Licenses & Certifications

• Valid driver’s license with acceptable driving record

Travel Requirements

• Minimum 50% travel

Physical Demands and Work Environment

• Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
• Ability to lift up to 10 pounds
• Noise level is typically moderate
• Team Member could be exposed to fumes and/or airborne particles and risk of potential shock

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

Walker-Miller Energy Services is an Equal Opportunity Employer.

At Walker-Miller Energy Services, we Embrace Equity by encouraging qualified candidates from all backgrounds and identities to apply for open positions! We have several optional questions about candidates’ demographics, but they do not impact hiring decisions. In fact, all candidate demographic data is anonymized for compliance purposes and to reduce unconscious bias in the hiring process, so none of the information collected here will be attached to your individual application. We ask for this information because Walker-Miller is committed to inclusive recruitment practices, so we hold ourselves to a high standard in developing a candidate pool that is diverse in background, experience, and perspective.

Walker-Miller Energy Services participates in E-Verify. Which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.

E-Verify Notice

E-Verify Notice (Spanish)

Right to Work Notice

Right to Work Notice (Spanish)