Hybrid Housing Occupancy and Retention Specialist bei Laramie County Community College, WY

About the Department

• Hours of Work: Typically, Monday – Friday 8:00am to 5:00pm.
• Screening will begin ASAP and continue until the position(s) is filled.
• Start date to be determined, but as soon as practicable after the hiring/interview process

Salary and Benefits: This is a full-time, benefited Classified 7 level position. Starting wage range: $22.49 - $25.41/hourly, depending upon experience.

• Educational Benefits for the employees and dependents
• Tuition Reimbursement
• 15 – 18 Paid Holiday/Closure Days
• Three Paid Personal Days
• Healthcare/Dental/Vision/Life Insurance
• Generous Retirement Benefits - 14.62% Employer Paid/4% Employee Paid
• Paid Vacation and Sick Leave
• Onsite Childcare Center
• Professional Development Opportunities

Job Summary: Core responsibilities of this position include: 

The Housing Occupancy and Retention Specialist will play a vital role in promoting and enhancing on-campus housing. This position collaborates closely with Enrollment Services and Marketing to develop and implement strategies that increase student occupancy and retention in campus housing.  Responsibilities include growing the out-of-area (outside commuting distance) applicant pool, increasing yield of those students choosing LCCC, and improving on-campus resident retention. This requires substantial cooperation with other campus departments.

Position Duties

ESSENTIAL FUNCTIONS: – this position is non-exempt and is eligible for compensatory or overtime pay provisions of the FLSA.  This listing of essential duties is not all-inclusive, but representative, other duties may be assigned).

Develop and maintain recruitment efforts for the Residence Halls by implementing targeted and intentional communication strategies to increase the number of students attending Laramie County Community College to live in the Residence Halls.

• Implement callback and email campaigns to demystify questions or concerns for prospective students to choose Residence Halls for their housing accommodations and help them complete the housing application process.
• Provide real time information sharing by enhancing the Residence Hall social media presence.
• Share information with current students, parents and prospective students by developing and maintaining a monthly newsletter.  
• Develop and distribute marketing materials for prospective students by using data from the Institutional Research (IR) team.
• Identify key recruitment events with Recruitment to speak with students about Laramie County Community College Residential Living using marketing materials.

Develop and maintain retention efforts for the Residence Halls by creating environments for students to engage with one another and campus partners to enhance graduation and or transfer rates.

• Encourage returning students to reapply for the Residence Halls by developing a targeted callback and email campaign.
• Foster community engagement by coordinating monthly Residence Hall events with Residential Living staff and campus partners.
• Provide timely information by enhancing the Residence Halls’ social media presence.
• Provide assistance to students in navigating the housing application process by developing and distributing marketing materials for students.
• Share information with current students, parents and prospective students by developing and maintaining a monthly newsletter.  

Encourage local students to consider living on campus by developing and implementing strategies targeted at that population.

Identify relevant off-campus recruitment events to attend by collaborating with enrollment services.

Ensure housing application process is seamless by continuous evaluation of best practices and application feedback from current students.
Other tasks may be assigned based on contemporary institutional needs.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge

• Administration and Management – Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Administrative – Knowledge of administrative and office procedures and systems such as word processing, managing files and records, designing forms, and workplace terminology.
• Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Computers – Knowledge of operation of computers
• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Office Procedures – Knowledge of office procedures and of spelling, grammar, punctuation and arithmetic.
• Sales and Marketing – Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Skills

• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. 
• Active Listening - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Analytical Skills – Capacity to analyze data, identify trends, and make informed decisions based on findings.
• Communication – Strong verbal and written communication skills, including the capacity to convey complex information clearly.
• Computer Software – proficient in computer-based training software, Microsoft Office Suite, Microsoft Outlook, and other relevant software applications to effectively complete job tasks.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Document Editing – Editing documents for correct spelling and grammar.
• Interpersonal Skills – Ability to interact effectively with others, build relationships, and manage interpersonal dynamics.
• Organization – Ability to organize tasks, resources, and workflows efficiently.
• Records Management – Proficient in organizing, updating, and maintaining accurate records in both physical and digital formats. Skilled in using records management software and tools to ensure easy access and security of information.
• Time Management - Managing one's own time and the time of others. 
• Troubleshooting - Determining causes of operating errors and deciding what to do about it.

Abilities

• Attention to Detail – The ability to observe, analyze, and comprehend even the most minute aspects of a task or situation. 
• Communication – The ability to effectively express your thoughts, ideas, and messages to diverse people in oral and written form. Public speaking skills and ability to write/edit emails, letters, and technical reports.
• Emotional Intelligence – Ability to manage both your own emotions and understand the emotions of people around you.
• Originality – The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. 
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem. 
• Professionalism – Capable of representing the organization in a professional manner, adapting to various situations with maturity, and maintaining confidentiality and discretion at all times.
• Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
• Time Sharing - The ability to shift back and forth between two or more activities or sources of information.

PHYSICAL/MENTAL DEMANDS: 

• There may be occurrences of interacting with employees and/or students, past employees and/or students, members of the general public, and others who express opinions, may exhibit strong emotions, which will require the employee to interact professionally, diplomatically, and appropriately in such situations
• While performing the essential duties of this position, an employee would frequently be required to move around the assigned work areas as well as within hallways, meeting rooms, and other parts of the campus facilities
• There may be multiple/daily instances of prolonged sitting, standing, and personal computer use, which would include keyboard and/or mouse usage as well as viewing a computer monitor
• An employee must frequently lift and/or move up to 20 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus
• The overall work environment requires the mental ability to shift focal point quickly due to interruptions; an employee must be able to mentally track multiple projects and tasking as well

NOTE: This position description is a general description; it is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.  All employees of the College are expected to perform other tasks as assigned by their respective supervisor/manager regardless of job title or routine job duties.

Minimum Qualifications

Minimum Qualifications:

• Associate’s degree in business, event planning, marketing or related field of study from an institution accredited by one of the U.S. Department of Education approved institutional accrediting agencies OR three to five years relevant experience
• One-year experience in sales, marketing, recruiting, or similar experience
• Valid Driver’s License and driving record that provides the ability to be insured by the College’s insurance provider

Preferred Qualifications:

• Bachelor’s degree in business, event planning, marketing or related field of study from an institution accredited by one of the U.S. Department of Education approved institutional accrediting agencies
• Three year’s experience in sales, marketing, recruiting, or similar experience
• Experience in student housing and/or higher education
• Valid Driver’s License and driving record that provides the ability to be insured by the College’s insurance provider

Other Qualifications

If you are selected for the position, your appointment is contingent upon successful completion of a background check. LCCC reserves the right to end this employment agreement should the results of your background investigation not be successful.

LCCC DOES NOT SPONSOR H1B VISAS.

Equal Opportunity Employer

Laramie County Community College is an EEO/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, national origin, religion, sex, pregnancy, marital status, age, physical or mental disability, or covered veteran status.

The college has a designated person to monitor compliance and to answer any questions regarding the college's nondiscrimination policies. Please contact: Title IX, Title VI, and ADA Coordinator, Suite 205, Clay Pathfinder Building, 1400 E College Drive, Cheyenne, WY 82007, 307.778.1144, [email protected]. Contact information for the regional Office for Civil Rights is: Office for Civil Rights, Denver Office, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, 303.844.5695, [email protected]. Updated 6/2025.

http://lccc.wy.edu/

http://www.lccc.wy.edu/about/humanresources 

The mission of Laramie County Community College is to transform our students' lives through the power of inspired learning. Our over-arching goal is that our accomplishments as a community college will distinguish LCCC from others in the nation, in turn benefiting our communities and bringing pride to the Great State of Wyoming.  Our core values include Passion, Authenticity, and the Desire to Make a Difference. 

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