Hybrid Intern / Working Student – AI & Automation in Customer Operations (m/f/x) bei osapiens
osapiens · München, Deutschland · Hybrid
- Junior
- Optionales Büro in München
At osapiens, we serve over 2,000 customers worldwide — and we’re growing fast, adding nearly 100 new customers each month. To support this growth, our Customer Operations team is continuously building smarter, scalable ways to serve our clients — with the help of automation, AI, and efficient internal processes.
We’re looking for a tech-savvy, curious mind who’s excited to dive into the world of post-sales automation, AI enablement, and process optimization. You’ll be part of a small, high-impact team of five, working directly with team leads and senior management. From day one, you’ll be encouraged to own your work — from research and prototyping to execution and presenting results.
This position is open to both interns and working students. Ideally, you’ll join us first as an intern for a few months to get hands-on experience — and then continue as a working student alongside your studies.
And here’s the exciting part: we're currently developing our own internal AI support assistant, soon to be embedded into our customer service portal — and you could help shape and launch it!
Your Responsibilities
- Design, test, and implement smart workflows using tools like Microsoft Power Automate, CRM-native logic, or ticketing system triggers
- Support the automation of manual and repetitive post-sales processes
- Collaborate on the development of our internal AI assistant and help define use cases for customer-facing AI interactions
- Interview internal stakeholders across Customer Success, Support, and Professional Services to identify inefficiencies and propose data-driven improvements
- Assist in connecting internal systems (CRM, ticketing, analytics platforms) to ensure data consistency and flow
- Communicate results clearly to team leads and cross-functional stakeholders and contribute to documentation and knowledge sharing
Your Experience
- Currently enrolled in a bachelor’s or master’s degree in a relevant field (e.g., Information Systems, Computer Science, Industrial Engineering, Business Administration)
- Passion for automation, intelligent systems, or AI in operations
- Familiarity or interest in tools such as Power Automate, CRM systems, APIs, or low-code platforms (prior experience is a plus, not a must)
- Ownership mindset and strong problem-solving skills
- Comfortable working with both technical and non-technical teams
- Fluent in English (German or Spanish is a plus)
Join us for this and more...
- A purpose-driven mission with and for global industry pioneers in tackling complex challenges
- Room for creativity through collaborative teamwork and an open communication culture
- Flexibility and team bonding with our hybrid work options
- Fuel for your growth journey, both personally and professionally
- Fun team events and outings with our global teams
- Inspiring workspaces in Mannheim, Munich, and Madrid
- And, of course, free drinks and snacks
