Hybrid Program Manager - Foster Care Licensing bei Wellpoint Care Network

At Wellpoint Care Network, our mission is to facilitate equity, learning, healing, and wellness by restoring the connections that help children and families thrive.

Every person deserves the opportunity to reach their fullest potential. It’s part of human nature, and the promise of our country, that everyone be given a fair chance to be and do their best. Yet, many in our community live with unresolved childhood and generational trauma.  

That’s where we come in. We believe we can create a world where children and families have a clearer path to their fullest potential. Wellpoint Care Network has championed the restoration of families for nearly 175 years.

Job Purpose: 

Our next Program Manager - Foster Care Licensing will collaborate with their Child and Family Wellbeing colleagues to best meet the needs of children in out of home care. They will actively participate in the recruitment and retention of foster families to message the vision that children in out-of-home care are supported in a family-based setting. They are required to manage their budget, develop staff and employees, model and develop professional, innovative team building behavior. The Program Manager needs to be able to manage, monitor and motivate toward successful programmatic outcomes.

Qualifications: 

• Master of Social Work or related degree required
• Minimum of two (2) years of experience working with children and families in social services/foster care required.
• Minimum of two (2) years of supervisory experience preferred; preference given for formal management training or management experience.
• Crisis intervention experience.
• Knowledge of community resources.
• Excellent interpersonal and customer service skills to include ability to interact effectively with people from diverse backgrounds.
• Excellent communication skills.
• Demonstrated ability to achieve outcomes and work collaboratively with internal and external stakeholders.
• Possesses stability and personal attributes necessary to work with other departments and staff.
• Proficient in the usage of computer software; demonstrate an understanding of computer file systems and computer software packages, e.g., Microsoft Office, Excel, Outlook, Teams, ADP, etc.
• Must be honest, dependable, and able to meet deadlines; Self-motivated and able to work independently.
• Physical exam, drug screen, motor vehicle report, and background checks are required for this position.
• A valid Wisconsin Driver’s License or occupational driver’s license, reliable transportation and insurance is required.

Duties:

Management      

• Overall responsibility to maintain foster and kinship home resources that will meet the needs of children while providing support to the caregiver. 
• Oversees recruitment and retention team to increase foster care applications and outcomes.
• Collaborate with Director of Case Management and the Director of Out-of-Home Care to actively develop and market foster/kinship care services to plan for growth and to meet the needs of Wellpoint Care clients.
• Collaborate with all Child and Family Well-being colleagues to best meet the needs of children in out-of-home care. Actively participates in the recruitment and retention of foster and kinship families.
• Contribute to the budget process ensuring fiscal effectiveness, including understanding revenue sources and allocation of expenses for the department. 
• Provide oversight for strategic planning, coordination, and execution of foster care recruitment initiatives and community events.
• Ensure caregivers are licensed in a timely manner by collaborating with staff to identify and overcome any obstacles. The Program Manager will consistently review, track, and manage data related to compliance and noncompliance in this area.

Partnerships

Leadership

• Monitor quality and timeliness of paperwork.

•Understands and articulates the Agency/program vision and mission. Works daily towards enhancing that vision.

•Represents the organization in community meetings; serve as representative of the Agency on local and state committees.

•Direct and coordinate the execution of DMCPS/Agency outcome measures. 

•Provides effective mediation, problem resolution, and crisis response to staff and client needs.

Quality Assurance/Quality Improvement

•Overall responsibility for developing, coordinating, and monitoring program outcomes in collaboration with the Director of Out of Home Care and the QI department.

•Consistently participate in program and Agency-wide committees regarding quality service delivery.

•Uphold program and Agency-wide policies, procedures, and program/administrative changes.

•Work with foster and kinship care leaders and staff to ensure data integrity.

Supervision

•Supervises assigned department personnel which includes the following responsibilities, but are not limited to hiring, learning, scheduling, evaluating, and ensuring accuracy, timeliness, and the completion of all work performed by direct reports. 

•Educates direct reports on all department and company policies and procedures. 

•Meets with assigned staff regularly to identify and resolve problems, manage projects, track goals, and review work processes and procedures. 

•Overall responsibility for provision of quality administrative supervision to all program staff. 

•Ensure licensing staff properly trained in all required areas

Agency Engagement

•All employees will be evaluated on their demonstration of a consistent commitment to the Agency’s Seven Essential Ingredients, Diversity, Equity and Inclusion, and engagement in the strategic initiatives of the organization. This will be measured by their active participation in committees and workgroups, and by their communication and practice within their daily work and in the community.

•Participates in assigned meetings, events, and learning as required.

•Other duties as assigned, including serving in a coverage role for other department members.

Position Details & Extras:

• Full time.
• Hybrid on-site/remote work is available with reliable broadband connection.
• Fast paced, flexible work schedule includes evenings and some weekends to accommodate program needs.
• Moderate exposure to noise.
• Subject to frequent interruptions with ability to manage multiple tasks simultaneously.
• Demonstrates an understanding of the cultural differences among diverse groups and the need to adapt service provision to match these differences in respectful ways.
•  Public Service Loan Forgiveness (PSLF) - Wellpoint employees may be eligible for loan forgiveness under the Public Service Loan Forgiveness program. 
• Regular travel in personal vehicles is required with the ability to move intermittently throughout the workday.

Organizational Information: 

At Wellpoint Care Network, we have seen exactly how trauma, poverty, systemic racism, social injustices, and other barriers create instability in all areas of life. The people in our care face education and health disparities, high unemployment rates and unaffordable housing. What’s worse, many have lost connections to resources, family, friends, and other support systems. We have seen the toll it has on a person’s physical, emotional, and financial well-being to try and successfully navigate complex systems that may have failed them in the past.

We believe there is a better way. So, we have anchored ourselves in our 170 years of caring for our neighbors through modernized human services.

Wellpoint Care Network provides a rich continuum of services, including:

•        Child Welfare and Foster Care 

•        Support for youth who have aged out of care

•        Care Coordination and Wraparound services 

•        Mental health therapy and supports such as our Clinic, Family Preservation, Caregiver Support, and Integrated Community Treatment

•        Professional education and clinical consultation (for organizations, schools, and individual/family) 

Wellpoint Care also works to promote a diverse and caregiving environment to ensure that those we serve and employ are valued, accepted, respected, and treated equitably.

•        Equity means we work tirelessly toward fair and just treatment, systems, and policies. At Wellpoint Care Network, we believe that we are accountable – individually and collectively – when inequity or injustice replaces equity and inclusion. 

•        Inclusivity means that we consciously build groups that welcome and celebrate differences in age, race, ethnicity, class, gender, sexual orientation, religion, gender expression, education, socio-economic background, personal history, geographical location, marital status, parental status, and work experiences.   

Interested parties please apply online. We are committed to enhancing diversity, equity and inclusion and strongly encourage minority candidates to apply. For more information, visit our website www.wellpointcare.org.

Equal Opportunity Employer