Remote Order Management Administrator bei EBSCO

:EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.Your Opportunity:

The Order Management Administrator is responsible for overseeing the end-to-end workflow of the order lifecycle- including initial processing, invoicing, payment, and adjustments- ensuring accuracy and compliance with established guidelines. The role involves close collaboration with multiple business teams to efficiently process, and expedite sales orders, and troubleshoot access-related and other service-related concerns, ensuring seamless customer experience.

 

This remote position is U.S. – based only (excluding U.S. territories)

What You'll Do:

• Collaborate with EBSCO Sales team to obtain and clarify essential information for accurate order fulfillment
• Verify royalty payments and site access for licensed database orders; work closely with sales to resolve discrepancies
• Coordinate with EBSCO regional offices to address and resolve issues related to invoicing, payments, and order adjustments
• Investigate and resolve access issues across all business lines to ensure uninterrupted customer experience
• Oversee the intake and distribution of customer documentation, ensuring accurate review and delivery to relevant departments for further action
• Identify and resolve issues related to customer account mappings to maintain data integrity
• Demonstrate thorough knowledge of EBSCO’s procedures and policies related to order processing and invoicing
• Assist with department projects and other tasks assigned to support team goals

 

Your Team

You will be welcomed as a member of the Order Management team, a collaborative group of approximately 10 professionals that provide essential support to multiple departments across the company. Our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as an Order Management Administrator and your development and career growth at EIS.

About You:

• 2+ years of professional experience in a fast-paced environment
• Ability to work some overtime during peak hours in June and December, and on special projects as assigned.
• Strong proficiency and practical application ability with MS Office 365 Applications (Outlook, Word, PowerPoint, and Excel).

 

What sets you apart

• Bachelor’s Degree
• Strong problem-solving skills with the ability to analyze issues and develop effective solutions
• Excellent organizational and time management abilities; able to prioritize tasks and meet deadlines
• Exceptional attention to detail, ensuring accuracy in all aspects of work
• Positive, collaborative attitude with a strong team-oriented mindset

Pay Range:USD $36,875.00 - USD $52,680.00 /Yr. Jetzt bewerben