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Hybrid Resident Services Coordinator - Bilingual Preferred bei RPM Living

RPM Living · Dallas, Texas, US, Vereinigte Staaten Von Amerika · Hybrid

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Overview:

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary:

The position: The Resident Services Coordinator assists the Community Manager in overseeing the day-to-day operations of an apartment community, or communities, with resident relations issues, performances a variety of administrative/clerical duties, and has primary responsibility for any resident concerns being addressed.

Responsibilities:
  • Oversee all aspects of the resident experience
  • Offer a professional, yet friendly, atmosphere in the leasing office
  • Maintain awareness of the property competitors and contribute ideas to the Property Manager to improve resident retention and satisfaction
  • Contact and follow up on renewals, new residents, and work orders
  • Answer and handle incoming issues from current residents always offering excellent service
  • Create a renewal program to optimize leas renewals and decrease resident turnover
  • Create ideas for marketing and events and assist in successful execution of these events
  • Plan fun activities for residents
  • Develop and execute strategies for optimizing online reputation and resident satisfaction surveys in accordance with goals set by Community Manager
  • Must be available for after hours for resident relations and other activities
  • Perform other duties and projects as assigned by manager
Qualifications:

Education & Experience:

  • High school diploma or equivalent; or one year of related experience
  • Knowledge of property operations, marketing principles and practices.
  • Knowledge of principals and methods for showing, promoting, and selling products of services; this includes marketing strategy and tactics, product demonstration, and sales techniques.
  • Knowledge of business and management principles involved in strategic planning, resource allocation, planning and organization, and coordinator of people and resources.
  • Skilled with computer hardware and software including, Microsoft Office Suite, Google Suite, and industry specific software
  • Ability to communicate effectively verbally and in writing

Physical Requirements:

  • May be required to sit or stand for extended periods of time
  • Must be able to read documents, computer screens and data
  • Must be able to hear and understand verbal communications in person and over the phone or computer
  • May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
  • Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

  • This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
  • The office is an open setting which may include bright lights, constant noises and distractions  
Company Information:

Join RPM Living and experience exceptional benefits designed to enhance your life.

  • Weekly pay for all associates working onsite at an apartment community
  • Comprehensive healthcare coverage available for all full-time, regular associates 
  • Employer-paid employee assistance, mental health, and wellness programs
  • Ancillary benefits including critical illness, hospital indemnity, and accident insurance
  • 401(k) with robust company match 
  • Opportunities for professional development, career growth, and role-based learning plans
  • Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
  • Paid time off plus floating holidays and volunteer days
  • Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

 

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

 

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

 

RPM Living is an Equal Opportunity Employer.

Jetzt bewerben

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