Hybrid Resident Services Coordinator - Bilingual Preferred chez RPM Living
RPM Living · Dallas, Texas, US, États-Unis d'Amérique · Hybrid
- Junior
- Bureau à Dallas, Texas, US
At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.
Position Summary:The position: The Resident Services Coordinator assists the Community Manager in overseeing the day-to-day operations of an apartment community, or communities, with resident relations issues, performances a variety of administrative/clerical duties, and has primary responsibility for any resident concerns being addressed.
Responsibilities:- Oversee all aspects of the resident experience
- Offer a professional, yet friendly, atmosphere in the leasing office
- Maintain awareness of the property competitors and contribute ideas to the Property Manager to improve resident retention and satisfaction
- Contact and follow up on renewals, new residents, and work orders
- Answer and handle incoming issues from current residents always offering excellent service
- Create a renewal program to optimize leas renewals and decrease resident turnover
- Create ideas for marketing and events and assist in successful execution of these events
- Plan fun activities for residents
- Develop and execute strategies for optimizing online reputation and resident satisfaction surveys in accordance with goals set by Community Manager
- Must be available for after hours for resident relations and other activities
- Perform other duties and projects as assigned by manager
Education & Experience:
- High school diploma or equivalent; or one year of related experience
- Knowledge of property operations, marketing principles and practices.
- Knowledge of principals and methods for showing, promoting, and selling products of services; this includes marketing strategy and tactics, product demonstration, and sales techniques.
- Knowledge of business and management principles involved in strategic planning, resource allocation, planning and organization, and coordinator of people and resources.
- Skilled with computer hardware and software including, Microsoft Office Suite, Google Suite, and industry specific software
- Ability to communicate effectively verbally and in writing
Physical Requirements:
- May be required to sit or stand for extended periods of time
- Must be able to read documents, computer screens and data
- Must be able to hear and understand verbal communications in person and over the phone or computer
- May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
- Must be able to operate a computer, keyboard, mouse and other office equipment
Work Environment:
- This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
- The office is an open setting which may include bright lights, constant noises and distractions
Join RPM Living and experience exceptional benefits designed to enhance your life.
- Weekly pay for all associates working onsite at an apartment community
- Comprehensive healthcare coverage available for all full-time, regular associates
- Employer-paid employee assistance, mental health, and wellness programs
- Ancillary benefits including critical illness, hospital indemnity, and accident insurance
- 401(k) with robust company match
- Opportunities for professional development, career growth, and role-based learning plans
- Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
- Paid time off plus floating holidays and volunteer days
- Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.
RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.
RPM Living is an Equal Opportunity Employer.
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