Remote Patient Assistance Center Representative bei Mangrove Management Partners
Mangrove Management Partners · Burlington, Massachusetts, US, Vereinigte Staaten Von Amerika · Remote
- Junior
Overview
The Patient Assistance Center (PAC) team member will be responsible for managing patient and physician communications for a growing vascular practice. This role will be responsible for answering patient inquiries and scheduling appointments across a multi-region spanning organization.
This role is remote but will have in-person training in the Massachusetts area. This role will report to the Patience Assistance Center Manager.
Responsibilities
- Staffs The Vascular Care Group Patient Assistance center, following up on all internal and external patient communications by phone and online
- Answers and follows up on important communications regarding patient needs, such as but not limited to scheduling, procedure results, insurance issues, and other pertinent appointments
- Perform practice tasks associated with registering new patients including but not limited to insurance verification, demographics information, obtaining referrals, etc.
- Perform outbound calls to new physician's patients to complete full registration as well as recapture previous physician's patient to register and schedule appointments etc.
- Acts as a resource of practice information, remaining informed on the most up-to-date policies and procedures
- Efficiently screens and redirects calls to proper communication channels specific to patient needs and requests
- Notifies appropriate practice personnel and patients of unforeseen circumstances in a timely fashion, including situations resulting in practice shutdown or procedure delay
- Performs other duties as assigned
Requirements
- High School Diploma Required
- 1+ years’ experience in a communications center required
- Professional communication skills required
- Proficiency in technology, in particular Microsoft Office Suite
- Knowledge of, or ability to learn healthcare terminology and billing practices
- Excellent organizational and prioritization skills
- Must prioritize excellent customer service
- Able to work in a high-paced environment with evolving priorities
- Excellent interpersonal skills required