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Remote Patient Assistance Center Representative en Mangrove Management Partners

Mangrove Management Partners · Burlington, Massachusetts, US, Estados Unidos De América · Remote

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Overview

The Patient Assistance Center (PAC) team member will be responsible for managing patient and physician communications for a growing vascular practice. This role will be responsible for answering patient inquiries and scheduling appointments across a multi-region spanning organization.

This role is  remote but will have in-person training in the Massachusetts area. This role will report to the Patience Assistance Center Manager.

Responsibilities

  • Staffs The Vascular Care Group Patient Assistance center, following up on all internal and external patient communications by phone and online
  • Answers and follows up on important communications regarding patient needs, such as but not limited to scheduling, procedure results, insurance issues, and other pertinent appointments
  • Perform practice tasks associated with registering new patients including but not limited to insurance verification, demographics information, obtaining referrals, etc.
  • Perform outbound calls to new physician's patients to complete full registration as well as recapture previous physician's patient to register and schedule appointments etc.
  • Acts as a resource of practice information, remaining informed on the most up-to-date policies and procedures
  • Efficiently screens and redirects calls to proper communication channels specific to patient needs and requests
  • Notifies appropriate practice personnel and patients of unforeseen circumstances in a timely fashion, including situations resulting in practice shutdown or procedure delay
  • Performs other duties as assigned

Requirements

  • High School Diploma Required
  • 1+ years’ experience in a communications center required
  • Professional communication skills required
  • Proficiency in technology, in particular Microsoft Office Suite
  • Knowledge of, or ability to learn healthcare terminology and billing practices
  • Excellent organizational and prioritization skills
  • Must prioritize excellent customer service
  • Able to work in a high-paced environment with evolving priorities
  • Excellent interpersonal skills required
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