Hybrid CMA Coordinator, Enrollment bei THE RESOURCE EXCHANGE

Description

Join a Winning Team at One of Colorado's Best Workplaces!
 
The Resource Exchange (TRE)
At TRE, we don't just provide services – we transform lives. Our commitment to empowering individuals and creating inclusive communities has earned us recognition as one of Colorado’s top employers for five consecutive years. But don't just take our word for it:
"The standard of work and the culture of providing excellent service is something I’m proud to be a part of." Current TRE Staff Member, November 2024
 
Why TRE is the Place for You:
• Make an Impact: Advocate for and empower people of all ages and abilities, from infants to seniors, creating lasting change through collaboration with families, communities, and partners.
• Work with Purpose: As part of a dedicated team, you’ll help strengthen families and promote inclusion in communities across El Paso, Pueblo, Teller, and Park counties.
• Enjoy a Positive Work Environment: Join a culture that’s consistently recognized as one of the Best Workplaces in Colorado.
Who We Are:
At The Resource Exchange, we pride ourselves on being a team of over 400 passionate and talented staff who serve more than 12,000 individuals. From those with disabilities and mental health challenges to those in need of long-term care, we provide person-centered support focused on independence, inclusion, and collaboration.
What We Offer:
• Comprehensive Benefits: Health, dental, vision, Lifestyle Spending Account for health and wellness, plus pet insurance for your furry friends
• True Flexibility: Flexible work schedules to fit your life (yes, we really mean it!).
• Half-Day Fridays: Start your weekends early, every week!
• Generous Time Off: Paid Time Off with your birthday off, paid holidays, and time to celebrate what matters most to you.
• Public Student Loan Forgiveness: We're invested in your future.
• Volunteer Opportunities: Paid time off to give back to the community.
• Growth & Development: Leadership, career advancement, and workgroup opportunities to help you thrive.
Come thrive with us! At TRE, your passion for service will be recognized, and you'll be part of a culture that celebrates making a difference.
Ready to join one of Colorado’s Best Workplaces? Apply today

Qualifications

THE RESOURCE EXCHANGE

Job Description

Position Title: Enrollment Coordinator

Department: CMA – Operations and Communication

Reports to: Director of CMA Operations and Communication
FLSA Status: Non-Exempt
Supervisor Responsibilities: No
Starting Range: $22.32 – $23.19 hourly (Rates reflect FY24-25 and are subject to change; contact [email protected] to confirm current rates.)

Benefits Offered: Health, dental, vision, employer-paid life and short-term disability, voluntary life and long-term disability, paid time off, holiday pay, 401K with employer contributions, pet insurance, other supplemental insurance options, flexible work environment, training and growth opportunities, public student loan forgiveness, mileage reimbursement, and more.

General Description:

The CMA Enrollment Coordinator plays a vital role in facilitating access to long-term services and supports for individuals of all ages with disabilities or complex care needs. Working within a regulatory framework shaped by the Colorado Department of Health Care Policy and Financing (HCPF), this role requires the ability to adapt to evolving systems, policies, and service delivery models. Coordinators engage directly with individuals, families, and provider networks to guide them through program eligibility and enrollment.

This position calls for a proactive, detail-oriented, and empathetic professional who can successfully navigate changing technologies and workflows, deliver quality service, and maintain compliance with federal and state regulations.

Essential Duties and Responsibilities:

• Provide exceptional customer service by responding to all inquiries (phone, email, in-person) within 48 hours, maintaining a professional and supportive presence.
• Complete enrollment processes for a wide variety of Home and Community-Based Services (HCBS) waivers and state-funded programs, including CES, SLS, DD, CHCBS, CHRP, EBD, CLLI, CMHS, and BI.
• Track, update, and document all activities and status changes using state and agency data systems, including the BUS, Bridge, CCMS, Trails, and other evolving HCPF platforms.
• Ensure enrollment is completed within 90 days; if not, document the cause and inform a supervisor. When applicable, assume responsibility for completing additional requirements such as 6-month reviews, Continued Stay Reviews, and monitoring.
• Submit timely and accurate referrals to provider agencies, nursing facilities, and community-based organizations based on individual needs and availability.
• Coordinate with County Departments of Human Services (El Paso, Teller, Park, Pueblo), families, and Medicaid to establish and maintain financial eligibility.
• Conduct warm hand-offs to Service Coordinators for long-term care, ensuring all enrollment documentation and client needs are properly transitioned.
• Perform monitoring tasks and ULTC 100.2 functional assessments when needed to determine ongoing eligibility.
• Stay informed of ongoing HCPF system changes and policy updates through required trainings and internal briefings.
• Collaborate with internal departments—such as Quality Enhancement, Navigation, Enrollment Services, Child & Family Services, and Administration—to support the client journey.
• Complete and maintain all required documentation and case notes according to CMS, HCPF, and TRE standards.
• Be available during regular business hours and adjust schedule as needed to meet client and team needs.
• Maintain all driver and vehicle eligibility standards, including a valid license, insurance coverage, and reliable personal transportation.
• Participate in regular supervision meetings, complete required reports and updates, and contribute to team meetings and goals.

Other Duties and Responsibilities:

• Utilize mobile technology tools, including cell phones and laptops (Surface Pro), with proficiency in Windows 10, Microsoft Office, Skype, and other cloud-based systems.
• Participate in training, committees, conferences, or other professional development activities to stay informed and expand expertise.
• Maintain consumer records and documentation in accordance with internal and external standards.
• Support team coverage as needed across service areas.
• Perform other related duties as assigned, especially in response to evolving HCPF processes and agency needs.

Qualifications:

Minimum Requirements:

• Bachelor’s degree in a human services-related field, or a combination of education and 5 years of documented, verifiable human services experience.
• Strong communication, organization, and advocacy skills.
• Ability to adapt to system-wide changes and work effectively across diverse environments.

Preferred Qualifications:

• Bachelor's degree in Sociology, Psychology, Education, Human Services, or closely related field.
• Experience in a case management or Medicaid waiver program setting.
• Knowledge of family systems, disability services, and community resource navigation.
• Familiarity with HCPF systems (BUS, Trails, Bridge, CCMS) and regulatory requirements.

Tools and Equipment Used:

Computers/tablets, cloud-based systems, printers, telephones, personal vehicles, etc.

Working Environment/Physical Activities:

Work is performed in a variety of settings including office, home, virtual, and community locations. Moderate physical activity such as walking, sitting, standing, and occasional lifting (up to 20 lbs) is required. A valid Colorado driver’s license (unless exempt due to military status), reliable personal transportation, and minimum insurance coverage of $100,000/$300,000/$100,000 are required.

This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with this job. Therefore, The Resource Exchange reserves the right to amend and/or modify this job description at any time and provide job specific expectations for specific Service Coordinator tasks. The Resource Exchange also reserves the right to stipulate hours of employment; work schedules may be changed to respond to business requirements.

The Resource Exchange is committed to affording an equal employment opportunity to qualified individuals regardless of their race, color, religion, national origin, sex, sexual orientation, gender expression, gender identity, age, height, weight, disability status, veteran status, military obligations, and marital status. We are also committed to conforming with the content and spirit of applicable Equal Opportunity and Affirmative Action laws and regulations. This policy applies to recruiting, hiring, training, education, promotion, compensation, benefits, termination, and all other privileges, terms, and conditions of employment.

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