Hybrid IT Portfolio Manager (Hybrid) bei Signet Jewelers

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

IT Portfolio Manager

Location: Akron, OH (Hybrid)

POSITION SUMMARY:

The IT Portfolio Manager reports to the IT Director of Portfolio Management, Enterprise Services, and will lead and drive the Portfolio Management Lifecycle (demand intake through project closure) for requested work from within Enterprise Services portfolio and surrounding IT Portfolios.  They will partner with both Project Managers and IT leadership to proactively monitor project and portfolio data using multiple Microsoft tools to support governance, resource management, time management and reporting with compliance to Portfolio process standards.

RESPONSIBILITIES:

• Facilitate and manage incoming demand and elicit impacted teams for estimation of budgetary needs.
• Manages governance around intake processes, demand sizing, steering/business approval and prioritization.
• Assist in resource capacity needs and changes in the overall portfolio
• Collaborate with PMO and internal teams to complete project onboarding activities. i.e., business and IT approval for project work, core resource staffing and hand-off to project management once a project is approved to start.
• Ability to project manage a couple small to medium projects while supporting the portfolio duties.
• Assists with the enforcement of project management governance framework for policies, standards and processes within IT Enterprise Services and the IT PMO, including SDLC
• Assists in the management of project lifecycle within IT Enterprise Services – initiation, planning execution, monitoring and closure
• Provides on-demand dashboards and reports for IT Enterprise Services and leadership
• Generate demand roadmaps for capacity planning to Signet leadership and external vendors
• Support in the establishment of new processes, refinement of existing processes and use of supporting tools and artifacts
• Support project managers in using and adhering to processes, tool integration and artifacts such as (Jira, Confluence, Sharepoint, resource forecasts and related portfolio management tools)
• Work closely with leaders and vendors for capacity planning of resources; ensure allocations are within budgeted forecasts
• Assist with performance measurement and reporting including defining KPIs and metrics (schedule variances, cost variance, resource utilization, project health)
• Monitor projects and work with project managers to identify risks, issues, open decisions when project delivery impact project KPIs resulting in resource constraints, schedule variances and/or budget deficits; work to build contingency plans to close impediments
• Key contributor in creating a monthly report and necessary communication summarizing the portfolio’s current state and health
• Creates an initial project artifact framework when a demand becomes an approved project and is turned over to the respective delivery teams
• Documents existing and new procedures and processes as related to the position

POSITION QUALIFICATIONS:

• Bachelor’s degree or 5+ years of IT Governance/Portfolio Management experience
•  5+ years of experience in project coordination, management and/or project delivery accountability
•  3+ years of data analytics experience
•  Must demonstrate leadership skills in the following areas: Decisiveness, Integrity, Relationship Building (or team building), Critical Thinking, and Problem-Solving
•  Ability to coach, mentor, manage, and provide clear direction to resources and stakeholders.
•  Strong business acumen, business planning skills, and leadership capability.
•  Initiative-taking and solution-oriented when managing issues
•  Comfortable when communicating with VP-level managers
•  Significant interaction with cross-functional departments within the company, collaboration across other technology portfolios, and excellent communication and relationship management skills to influence and resolve issues.
•  Experience in presenting to small and medium size groups, and communicating and educating others on new processes
•  Prepare, review, and consolidate IT budgets and forecasts, with tight tracking and management over project budget-to-actual-to-forecast
•  Attentive to detail with focus on accurate and timely results, but with keen sense of the big picture.
•  Must have excellent listening, verbal, and written communications skills with the ability to translate information into understandable terms to a variety of audiences.
•  Organized and able to prioritize tasks, responding effectively to competing needs.
•  Attentive and reactive to customer needs and concerns.
•  Contribute to team effort and individual achievement.
•  Proficient in Microsoft Office; expert in Excel and PowerPoint

BENEFITS & PERKS:

• Competitive healthcare, dental & vision insurance
• 401(k) matching after one year of employment
• Generous time off + company holidays
• Merchandise discount
• Learning & Development programs
• Much more!