Hybrid Business Systems Analysis Manager bei QBE

Primary Details

Time Type: Full time

Worker Type: Employee

The Opportunity:

In this role you will lead a team of representatives of business stakeholders with IT. You and your team members will be the subject matter experts for their respective systems, having advanced technical knowledge of system architecture, infrastructure, and integrations. You will lead team interaction in the day-to-day production support and SDLC changes for respective business groups. You will drive operational effectiveness, and the identification/implementation of continuous improvement solutions to business issues. You will collaborate, develop, and maintain internal and external relationships.

• Location: Sun Prairie, WI

• Work Arrangement: This role is a hybrid role, requiring 2-3 days/week in the office

• The starting salary range for this role is between $103,000-$155,000 annually

Your New Role:

•Drive collaboration and knowledge sharing, compelling adherence to defined processes and procedural guidelines and capitalizing on opportunities for improvement to foster efficiency.
•Partner with business and IT stakeholders, using advanced subject matter expertise, to ensure facts and details are accurate so that project deliverables will meet standards, industry best practices, and business objectives.
•Influence the adoption of continuous improvement initiatives by assessing alignment of current process, program, and systems, recognizing opportunities for standardization, increased efficiency, cost reduction, increased quality, and improved user experience to enhance performance of position, team, and company.
•Subject Matter Expert (SME) to key internal stakeholders on various matters such as system performance and issues/impacts downstream, including the daily monitoring of service delivery for assigned area, ensures that high levels of customer satisfaction are achieved.
•Resolve complex production issues by providing accurate detailed solutions while educating internal and external stakeholders on how to manage independently in the future.
•Identify and implement risk reduction opportunities for projects and change management by creating or reviewing project charters, solution designs, QA test matrices and results, execute user acceptance testing and postproduction validation for all assigned systems, infrastructure, and integration related releases, most of which happen after hours and over the weekends.
•Guide the launch of additional systems and processes into teams by creating documentation, training, and providing transition support.
•Partner with developers and other team members to share technical vision, analyze tradeoffs between usability and performance needs and gather information to meet requests within system of responsibility and achieve division goals.
•Manage expenditures, ensure an appropriate distribution of workload among staff members, and maintain complete and appropriate staffing.
•Mentor team members through active coaching, performance reviews, ensuring project and testing objectives are met on time and with high quality. Ensure team compliance with QBE processes/procedures and key controls as required to minimize risk and meet audit requirements.
 

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Required Experience

• 7 years relevant experience

Preferred Competencies/Skills

• Foresee potential obstacles and challenges, identifying root cause of issues & incidents, and developing & implementing plans to resolve.
•Effectively present thoughts to influence and persuade organizational leaders and key stakeholders to adopt innovative recommendations.
•Utilize advanced written and oral communication skills to inform key stakeholders inside and outside the organization.
•Draw conclusions from relevant and/or missing information; understand the complex principles, underlying relationship among many facts and apply this understanding when solving problems.
•Identify and articulate improvement opportunities and translate them into tangible business deliverables.
•Deep support of large scale and high-impact projects; drive project planning meetings with key stakeholders
•Navigate the organizational structure by networking and building trusted relationships with senior leaders among multiple business units.
•Lead and contribute to a collaborative environment.
•Develop tangible and innovative solutions, sharing ideas to deliver results.
•Leverage financial and business acumen to deliver business benefits that help the business meet their objectives.
•Adapt and be flexible in a complex, changing environment.

Preferred Knowledge

• Advanced knowledge of relevant systems and system architecture
•Advanced knowledge of system analysis best practices and procedures
•Advanced knowledge of the Software Development Life Cycle (SDLC) and Agile methodology
•Advanced knowledge of Microsoft products including Excel, PowerPoint and Outlook, SQL query skills

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

To learn more, click here: Benefits | QBE US.

Why QBE?  What if you could have a positive impact – at work and in the world?

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success – and we can be part of yours!

https://www.linkedin.com/company/qbe-north-america/

Commitment to Diversity

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity:

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

Supplementary information

Skills:

Business Management, Critical Thinking, Customer Service, Information Technology Applications, Intentional collaboration, IT Project Lifecycle, IT Security Operations, Managing performance, Process Improvements, Risk Management, Stakeholder Management, Strategic Planning, Team Development, Team Management, Waterfall Model

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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