Hybrid Registration Specialist - Strategic Programs bei WHEELS

Job Description:

Objective

The Registration Specialist – Strategic Programs - is responsible for the analysis and timely management of Registrations for deployed and redeployed client-owned vehicles managed by Wheels. They will also provide expert level support to internal and external customers while maintaining integrity in a fast-paced, high-volume transaction environment.

Please note that this description is not all-encompassing as other ad hoc tasks are expected of the position.

Essential Functions

• Meets Client SLAs.

• Regularly communicates with clients, transport vendors, etc in a timely and professional manner.

• Maintains compliance requirements for the vehicles’ registrations, renewals, replacements, state changes, and temporary tags

• Works and resolves escalations. Researches and determines root cause of issues or failures and works to reduce exposure that could result in an operational loss.

• Works closely with the Deployment & Redeployment teams to ensure vehicles have valid registrations and are delivered to end user with appropriate/current plates/registrations.

• Ships all registrations and license plates to transport vendors and end users after confirming vehicle location.

• Follows up with drivers via email and phone to confirm receipt of plates and registrations.

• Maintaining smartsheets on plates/registrations/decals received and sent out.

• Requests replacement plates and registrations as needed.

• Attends Transport vendor & some client meetings

Other Duties

• Assists with special requests, reports, calls and service cloud case inquiries concerning deployed and redeployed vehicles for our strategic clients.

• Gains an understanding of the function and the role it plays in the business via trainings (online, classroom, etc.) with relating departments.

• Assists others within the department during peak periods and to cover absences

• Other duties and responsibilities as assigned.

Competencies

• Relationship Building

• Communication – written and verbal

• Tech savvy **

• Time management**

• Adaptability

• Accountability

• Solution oriented

Job Specifications

Leadership Responsibility:  This position has no leadership responsibilities.

Work Environment:  This position is in Alpharetta, GA and operates in a professional office environment.

Position Type/Standard Schedule:  Full-time position working Monday through Friday with occasional overtime as needed.

Travel:  No travel is expected for this position.

Education & Experience

• High School diploma required, but college degree preferred.

• 2-5 years’ office experience required, vehicle registration experience preferred.

• 2-4 years’ experience in client-facing role strongly preferred.

• Microsoft Office experience required – intermediate Excel skills required (Pivot tables & VLOOKUP).

• Good verbal and written communication skills, problem solving and organizational skills.

• Ability to manage and prioritize workload effectively, use time wisely and avoid distractions to meet deadlines.

• Flexibility. Must be able to adapt to change in priorities at any moment to support client needs.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Benefits

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.

Pay Range:

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

EEO Statement
 

Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.