Hybrid Centralized Leasing Consultant bei Ackermann Group

About Ackermann Group:

Since 1938, the Ackermann Group has a long history in real estate development and property management that has continued to grow and thrive in the Midwest region. Our guiding principles of collaboration, commitment to a personal approach, and delivering above expectations are paramount to who we are as an organization. We believe in and are dedicated to our employees and invest in passionate individuals who want to be a part of a vibrant and community-focused culture.

What we’re looking for:

We are seeking a full-time Centralized Leasing Consultant to join our growing team! As a Centralized Leasing Consultant at Ackermann Group, you will split your time evenly between our corporate headquarters in Cincinnati, Ohio and one of our communities in Florence, Kentucky called The Windridge Townhomes. You will be responsible for managing the leasing process for multiple properties, as assigned by manager based on overall portfolio needs, with a focus on customer service, lead generation, and application processing. Additional responsibilites include:

• Handles all aspects of the leasing process from initial inquires to lease signing, including sales and administrative aspects with occasional light manual labor.
• Establishes and maintains a comprehensive understanding of community product knowledge, fair housing, and lease policies.
• Ensures all documentation related to leasing, fair housing compliance, and resident interactions is accurate, complete, and timely.
• Establishes and maintains knowledge of basic community data points including # of units, year built, building materials, utility providers etc.
• Maintains a current understanding of area micro and macro market conditions sufficient to accurately influence the sales approach.
• Acts as first point of contact to respond to prospect and resident queries via technology or phone, converting prospect queries into physical tours and distributing complex matters to appropriate person or member of Management.
• Delivers exceptional customer experiences that garner positive reviews.
• Takes initiative to anticipate and resolve resident issues and inquiries independently. This includes proactively identifying areas for improvement in customer satisfaction and providing solutions or recommendations to Community Manager, thereby contributing to a positive and supportive community experience.
• Completes all administrative aspects (i.e, guest card completion, lease preparation etc.) associated with the leasing or move in process.
• Documents (and potentially helps schedule) routine service needs expressed by residents.
• Demonstrates proficiency in property management and CRM software for managing prospect information, resident details, tasks, and follow-ups. This includes accurately logging guest cards, tracking resident interactions, scheduling appointments, and generating reports to support leasing efforts and community goals.
• Works effectively as part of a team, fostering open communication and support among community staff, including the Maintenance team and Community Manager. This collaboration ensures that resident needs are met quickly and effectively, promoting a high level of satisfaction within the community.
• Takes responsibility for other work-related tasks as assigned by Manager; including not limited to lead management, scheduled follow up, application process, renewal conversations, work order follow up, and social media support.

The ideal Leasing Consultant will have:

• Previous customer service experience is required. Leasing and/or sales experience is highly preferred!
• Proficiency in property management software and Microsoft Office. Experience with Yardi Voyager, Rent Café, and CRM is preferred. 
• Excellent written and verbal communication skills and the ability to quickly develop rapport with prospective residents 
• The ability to work well in a team setting 
• High school diploma or equivalent
• Availability to work full-time: Monday - Friday, 8:00am - 5:00pm + 2 Saturdays a month.
• Must reside in the Greater Cincinnati, Ohio or Northern Kentucky area and be willing to commute between the two locations

We are proud to offer many Benefits & Perks at Ackermann Group including:

• Competitive hourly compensation + commission potential for new and renewed leases
• Health benefits including medical, dental, and vision insurance
• 401k retirement program with company match
• Paid time off including sick, vacation, holidays, and your birthday! 
• Employee rent discount to live at any Ackermann community 
• Career coaching and development
• Company engagement events