Homeoffice Sales Support Coordinator bei CoolSys

With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets. 

JOB SUMMARY:

The Sales Support Coordinator at TRS-SESCO provides vital support to the sales team by managing customer inquiries, processing orders, and delivering product information. This role serves as a key liaison between customers, outside sales representatives, and internal departments to ensure efficient order fulfillment and customer satisfaction. The ideal candidate possesses strong communication skills, technical knowledge of HVAC products, and a focus on driving sales through excellent service and support.

WHY JOIN US 
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: 

• Competitive pay  $55k to $60K
• Medical, Dental, Vision and Prescription coverage 
• Paid vacation and holidays 
• 401(K) match 
• Life insurance, AD&D and long-term disability 
• Tuition reimbursement 
• Opportunities available nationwide 
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more 
• Pet Insurance 
• Legal Plan, and ID Theft Protection 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the primary point of contact for customers via phone, email, and other communication channels to provide product information and support.
• Process sales orders accurately and timely using internal systems.
• Assist customers with product selection, pricing, availability, and lead times.
• Collaborate closely with outside sales reps, distributors, and internal teams to support sales goals.
• Follow up on customer inquiries, quotes, and order status updates to ensure customer satisfaction.
• Maintain and update customer and product information in the CRM system.
• Coordinate with the warehouse and logistics teams to ensure timely delivery of products.
• Provide technical product knowledge and support to customers and sales teams.
• Identify opportunities to upsell or cross-sell additional HVAC products and accessories.
• Track and report on sales activities, order volumes, and customer feedback.
• Stay updated on industry trends, competitor products, and company offerings.
• Assist with generating sales reports and forecasts as needed.
• Participate in training sessions and team meetings to improve product knowledge and sales skills.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Marketing, HVAC Technology, or a related field preferred.
• 1-3 years of experience in inside sales, customer service, or a related role—preferably within the HVAC or manufacturing industry.
• Basic technical knowledge of HVAC products and systems is highly desirable.
• Proficiency with CRM software and Microsoft Office applications.
• Strong communication and interpersonal skills.
• Ability to multitask and work effectively in a fast-paced environment.

Today, there are 26 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! 

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Coolsys is an EEO/AA Employer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.   

Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.