Hybrid Patient Support Specialist bei McKesson

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary: The Patient Support Specialist provides administrative support to patients enrolled in specialty drug programs by performing medication-related tasks such as refill requests, billing inquiries, prior authorization submissions, and other related activities. This position works closely with healthcare providers, pharmacies, payers, and patients to ensure successful outcomes for all parties involved.

Responsibilities:
• Respond to patient phone calls, emails, and faxes in a timely manner; document all interactions accurately and completely
• Assist with prior authorization requirements including gathering information required for appeals
• Process prescription refills according to program guidelines
• Coordinate delivery of medications directly to patients or to pharmacies
• Perform billing inquiries on behalf of patients
• Provide support to clinical staff as needed
• Maintain accurate records of all patient communications and actions taken
• Utilize computer systems to access patient accounts, process transactions, and generate reports
• Collaborate with internal departments to resolve issues and improve processes
• Adhere to strict patient confidentiality standards at all times

Qualifications:
• High school diploma or equivalent preferred
• Strong customer service skills with a focus on providing excellent patient care
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office applications (Excel, Word, Outlook)
• Ability to multitask while meeting deadlines
• Detail oriented with strong organizational skills
• Experience working in a fast-paced environment
 

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!