Patient Engagement Advisors (PEA) is seeking a full-time remote Performance Engineer.
Purpose of Job
The Performance Engineer plays a vital role in each guiding principle of our creed and obtaining the goals of the vision/mission of PEA. To accomplish these goals, the Performance Engineer must exhibit empathy, innovation, collaboration, teamwork, passion, dedication to personal development, and a strong commitment to “know the patient”.
The Performance Engineer provides onsite and remote support to identify specific needs of patients through reporting/analytics/performance trends and assists the client team in addressing those needs. Tasks assigned to this position will require an in-depth and broad understanding of problem identification, analysis and resolution.
Responsibilities
- Manage client relationships and expectations related to PEA services.
- Communicate program performance outcomes both internally to PEA Corporate and externally to clients.
- Reviews client Key Performance Indicators (KPIs) and analyzes real time data being collected and provides feedback to onsite teams / clients.
- Utilizes client-specific Electronic Medical Record (EMR) data to identify recommendations to address patient needs.
- Provide technical documentation and training for PEA Performance software tools, workflows and ongoing client site education.
- Develops training programs and schedules/leads remote and onsite training activities as needed.
- Performs “special analytics projects” in accordance with client requests.
- Defines and documents client partner business goals, functions, need, and processes.
- In collaboration with PEA and client leadership, determines operational objectives by studying business requirements, gathering information, and evaluating output requirements and formats (Key Performance Indicators).
- Provides IT related support and filters technology issues to the PEA IT department.
- Utilizes client specific EMR census reporting to perform quality checks as needed (ensures any discrepancies are reported to the PEA IT department and the client’s appropriate contact immediately).
- Interacts regularly with client partners and corresponding PEA team members to review the analytics/performance at their site.
- Execute and facilitate the strategy to develop and maintain PEA Performance office databases that are essential for project and department functionality.
- Determine and execute best actions for acquiring and abstracting primary or secondary data from existing internal or external data sources.
- Review, develop, implement and analyze data capture procedures for the purpose of continuous improvement.
- Design and develop graphs, reports, and presentations of project results.
- Perform statistical analyses for projects and reports.
- Create and present quality dashboards using individual customer data.
- Generate routine and ad hoc reports for internal PEA strategic planning.
- Track and document changes for functional and business specifications; write detailed, universally understood procedures for permanent records and for use in training.
- Coordinate and oversee routine market research. Monitor trends.
- Conduct market research on government and insurance payer reimbursement trends for the purpose of client application.
- Research and maintain up-to-date understanding of government and insurance payer regulations related to CMS readmissions and patient satisfaction (HCAHPS).
Qualifications And Requirements
- Two + years experience with relevant software applications, Excel, PowerPoint, MicroStrategy, etc.
- Ability to present complex information in an understandable and compelling manner
- Self-starter and able to work autonomously
- Ability to perform duties under minimum supervision with broad latitude for judgment
- Ability to travel 1-3 times per month to attend meetings and provide onsite training/support as needed
- Ability to read, update, and create coded excel spreadsheets
- Ability to create internal and client presentations
About PEA:
At Patient Engagement Advisors we’re changing the way health care is delivered – one patient engagement at a time. If the opportunity to participate in influencing the future of healthcare captures your imagination, we would like to hear from you!
Come join our growing team where we empower our team members to "know the patient" ultimately to improve the patient's experience and clinical outcome.
PEA Honors and Awards:
- Recognized three years in a row as one of the fastest growing companies in America by Inc. Magazine.
- Awarded by The American Business Awards for technology innovation.
- Recognized in “Most Innovative Companies to Watch” by Silicon Review.
Competitive salary and benefits (including Health, Dental, and Vision Insurance, Paid Time Off, 401k, Tuition Reimbursement, Flex Spending Account, and more)
