About the job
The Role
- Collaborate with Technical Delivery Managers (TDMs) and Program / Project Managers to ensure resource assignment data and forecasts match.
- Support sales by assessing resourcing demand vs availability of existing resources, based on the sales pipeline and/or talent pipeline to allow confidence of signing dates.
- Analyse in flight project demand and sales pipeline demand to identify the need for additional resources and propose timely recruitment.
- Assign resources to meet project requirements to ensure maximum utilisation and optimum client experience.
- Work with Project Managers to clarify project forecasts for resourcing and schedule resource assignments to meet any changing demand.
- Bring overutilisation or underutilisation to the attention of TDM’s and the Portfolio Manager and agree on steps to rectify.
- Work with the Managed Services resourcing team to ensure efficiency and support across both teams.
- Work with the billing team to ensure T&M Resource Augmentation forecasts match, accounting for leave, public holidays and SOW requirements.
- Work with TDM’s to assist them with onboarding of new resources to ensure they are allocated and billable in accordance with their skillset.
- Have significant experience in people and workforce management within Microsoft environments and related disciplines, experience using a CRM tool.
- Have the ability to foster an agile work environment and remove any road blocks that inhibit successful delivery to our clients
- Be customer-oriented, diligent, proactive, focused on achieving both our customer's business objectives and LAB3's business objectives as top priority
- Be highly organised, with excellent attention to detail
- Have a collaborative approach, with excellent communication skills
- The ability to keep up with an innovative, fast paced environment (and enjoy it!)
- Have strong problem solving skills. You will also be great at context switching, when required.
- Have an understanding of different cloud technologies or a willingness to learn
- Become part of Australasia's largest Azure engineering practice that focusses on cutting-edge tech and innovation #thinkahead
- Be part of a company that is leading the way in specialised areas and partnering on high profile client projects # winwithus
- Work with a 13 time Gold, 7 time Microsoft Advanced Specialisation & 5 time Microsoft Solutions Partner. You only get to this level with the industry's leading tech professionals - we are proud to have some of the best. #teamup
- Thrive in a team that is always learning, always innovating and making waves on a global scale. #standout
- Be part of a supportive working environment that values inclusion, flexibility, diversity and differences.. #betrue
- We work flexibly and recognise the importance of your overall wellbeing! Flexible, hybrid or remote work environment #Flexit!
- Ultimately we will help you to fear less, achieve more in a fast paced, innovative and cool environment - are you ready to accept the challenge? #fearlessachievemore
- Ranked in the LinkedIn Top Start up list for 3 years in a row- 2020 (#3), 2021 (#17)and 2022 (#11)!
- Certified Great Place to Work
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