Hybrid PSPS Associate, EU SPRM PSPS Associate, EU SPRM with verification
Amazon · Indiana, United States (Remote) · nan, Vereinigten Staaten Von Amerika · Hybrid
About the job
Description
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
In that context, Seller Support teams act as the primary interface between Amazon and our Premium Sellers. To expand the selection of products available to customers Amazon engages with Premium Sellers who offer their catalog of products on Amazons’ global eCommerce platforms. We obsess over providing world class support, technical assistance and account management services to our global partners.
We strive to predict the Premium Sellers needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses. Seller Support at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldwide locations.
Amazon and Premium Seller Support pride ourselves on growing talent and leadership from within, offering multiple career paths in areas such as people management, program management, technical support, HR, training and development and workforce planning.
Roles within Seller Support at Amazon offer candidates the opportunity to grow and develop skills such as mentorship, coaching, negotiation, process improvement, account management, data analysis, presentation and communication all while contributing to our vision of creating and sustaining a culture of approachable excellence that delivers a remarkable and reproducible Vendors’/Sellers` Experience.
The Premium Seller Support Associate is an advocate for the perfect Premium Seller interaction.
This is done by serving as the first resolution point diagnosing technical, operational, system and process issues and propose solutions that will remove barriers to enable resolutions for Sellers. As a subject matter expert in several platforms and specialties, Associates will educate the Sellers on processes, tools, and standards in real-time.
This role requires the ability to multi-task utilizing a wide variety of software tools to navigate Seller accounts, research and review policies and communicate effective solutions.
The successful candidate will have a commitment to driving excellence in Associate and Seller experience. A strong record of customer focus and a keen interest in process improvement are key requirements for this role.
Basic Qualifications
Job ID: A2750418
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
In that context, Seller Support teams act as the primary interface between Amazon and our Premium Sellers. To expand the selection of products available to customers Amazon engages with Premium Sellers who offer their catalog of products on Amazons’ global eCommerce platforms. We obsess over providing world class support, technical assistance and account management services to our global partners.
We strive to predict the Premium Sellers needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses. Seller Support at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldwide locations.
Amazon and Premium Seller Support pride ourselves on growing talent and leadership from within, offering multiple career paths in areas such as people management, program management, technical support, HR, training and development and workforce planning.
Roles within Seller Support at Amazon offer candidates the opportunity to grow and develop skills such as mentorship, coaching, negotiation, process improvement, account management, data analysis, presentation and communication all while contributing to our vision of creating and sustaining a culture of approachable excellence that delivers a remarkable and reproducible Vendors’/Sellers` Experience.
The Premium Seller Support Associate is an advocate for the perfect Premium Seller interaction.
This is done by serving as the first resolution point diagnosing technical, operational, system and process issues and propose solutions that will remove barriers to enable resolutions for Sellers. As a subject matter expert in several platforms and specialties, Associates will educate the Sellers on processes, tools, and standards in real-time.
This role requires the ability to multi-task utilizing a wide variety of software tools to navigate Seller accounts, research and review policies and communicate effective solutions.
The successful candidate will have a commitment to driving excellence in Associate and Seller experience. A strong record of customer focus and a keen interest in process improvement are key requirements for this role.
Basic Qualifications
- 1+ years of customer service experience
- 1+ years of driving process improvements experience
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience within a customer service environment preferred. Desire to expand skills into new areas
- Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
- Strong prioritization and time management skills, with a high degree of flexibility
- Ability to embrace constant change with flexibility and good grace
- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
- Demonstrates effective communication, composure, and professional attitude Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Job ID: A2750418
