Homeoffice Technical Account Manager III

About Anaconda

Be at the center of AI

With more than 45 million users, Anaconda is the most popular operating system for AI providing access to the foundational open-source Python packages used in modern AI, data science, and machine learning through a seamless platform. We pioneered the use of Python for data science, championed its vibrant community, and continue to steward open-source projects that make tomorrow’s innovations possible. Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open source for competitive advantage, groundbreaking research, and a better world. To learn more visit https://www.anaconda.com.

Here is what people love most about working here: We’re not just a company, we’re part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.

Summary

Anaconda is seeking a talented Technical Account Manager III to join our rapidly growing company. This is an excellent opportunity for you to leverage your experience and skills and apply them to the world of data science, artificial intelligence, and machine learning.

What You’ll Do

• Engage with enterprise-level customers, managing accounts from a technical perspective through weekly or bi-weekly calls.
• Serve as the primary technical and customer success contact for customers post-sale, driving product adoption and fulfillment of customer objectives by providing expertise in our product, understanding the customer’s technical environment and business goals, and recommending solutions that will bring those two things together.
• Discuss product upgrades, features, enhancements, support issues, and relevant workstreams with customers, with a focus on supporting the Data Science Workbench and Package Security Manager products.
• Drive accountability within your book of business to retain customers, improve NPS, and help increase customer revenue.
• Forge strong relationships with customer stakeholders and internal teams, building and maintaining successful relationships with multiple personas to achieve successful implementation.
• Work collaboratively across cross-functional internal teams (e.g., Sales, Product, Marketing, Support, and Services) to mitigate risk, build customer relationships, expand adoption, drive renewals and growth, and ensure a great customer experience from a technical lens.
• Demonstrate a deep understanding of the market forces affecting our customers and offer insight into ways Anaconda can provide greater value in helping our customers meet their business goals.
• Identify new use cases, services engagements, product adoption, product consulting, and training opportunities.
• Track customer adoption rates, license add-ons, and manage customer activities aimed at promoting user adoption and growth.
• Travel on-site as needed to support technical troubleshooting, train users, and empower technical champions (Approximately 25% travel).
  
  

What You Need

• Minimum of 5 years of experience in customer service & support, customer operations, product development, account management, or customer success with proven technical expertise.
• Basic understanding of data science, machine learning, and AI; proficiency in Python and related environments is highly desirable.
• Good understanding of cloud technologies (AWS, AKS, GCP), networking components and tools (routers, firewalls, IP addresses), and operating systems (Linux/Unix).
• Experience with Platform SaaS or On-Prem solutions and CRM tools, with the ability to monitor customer activity and create reports.
• Strong relationship management skills: the ability to manage a customer experience to a positive outcome.
• Excellent communication skills (verbal and written) and high emotional intelligence and empathy.
• Ability to perform in an ambiguous and fast-paced environment with a sense of urgency and tenacity.
• Proven ability to upsell current product offerings and propose professional service hours where applicable, and to discuss and coordinate product upgrades and feature sets.
• Bachelor’s degree preferred; experience with Linux platforms, macOS, cloud computing, and supporting technologies and products preferred.
• Willingness to travel to conduct on-site visits with customers (less than 25%).
• Team attitude: “I am not done until WE are done.”
• Embody our core values:
• Great People
• Great Product
• Great Performance
• Care deeply about fostering an environment where people of all backgrounds and experiences can flourish.
  

What Will Make You Stand Out

• Experience working in a fast-paced startup environment
• Experience working in an open-source, AI, or data science-oriented company
• Technical certifications - Networking or Cloud etc.
• Knowledge of working with containers and or kubernetes
  
  

Why You’ll Like Working Here

• Unique opportunity to translate strong open-source adoption and user enthusiasm into commercial product growth
• Dynamic company that rewards high-performers
• On the cutting edge of enterprise application of data science, machine learning, and AI
• Collaborative team environment that values multiple perspectives and clear thinking
• Employees-first culture
• Flexible working hours
• Medical*, Dental*, Vision*, HSA*, Life* and 401K*
• Paid parental leave - both parents
• Monthly productivity stipend
• Open vacation policy*
• Quarterly Snake days (company-wide bonus day off)
• 100% remote
• FTE employees based on your region
  
  

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Anaconda, Inc. (“We”, “Us”) are committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes. By clicking “Submit Application”, you acknowledge you have read our Privacy Policy and that Anaconda can retain your application data for up to 1-year, unless otherwise stated. For the purpose of the General Data Protection Regulation (“GDPR”) ”) and the version of the GDPR retained in UK law (the “UK GDPR”) the Data Controller is Sydney Artt.

This job post expires 30 days from its original post date

Anaconda is an EEO/AA employer M/F/V/D.