Hybrid Customer Service Representative Customer Service Representative with verification

Business Unit:

Cubic Transportation Systems

Company Details:

Cubic offers an opportunity to provide innovative technology for transit customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic! We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.

Job Details:

Provides service to customers who require assistance with issues involving their fare media cards and accounts. Responsible for providing professional, knowledgeable, and courteous call support to all cardholders, patrons and transit operators. This position typically works under close supervision and direction.

Essential Job Duties and Responsibilities:

• Answers all incoming fare media phone calls from customers.
• Performs all assigned tasks as quickly and accurately as possible.
• Follows all established policies, procedures and written/verbal instructions.
• Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
• Answers all inquiries related to fare media.
• Initiates outbound calls as needed.

Minimum Job Requirements:

• High school degree, or equivalent, plus two years experience in a Customer Service/Call Center.
• Some college coursework preferred.
• Must be a good team player.
• Must possess a positive attitude.
• Must excel in a fast paced environment.
• Able to work and respond in a high volume situation.
• Willing to work extended hours.
• Ability to type 40 plus word per minute (WPM).
• Proficient in Microsoft Office.

Important Information:

• Applicants must reside in Metro Vancouver to be considered for this role
• Successful candidates should be able to attend 4-5 weeks on-site initial training at our Burnaby office.
• We are open every day from 6:30AM-11:30PM. Schedules are provided at least 1 week in advance and all CSRs must be able to work any shifts within this time frame

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.

$ 17.40 - $ 18.50 + benefits.

The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.