Hybrid Billing Associate Billing Associate

About Our Client

The team has over 400 years of combined experience in the external and internal cardiac medical device markets. Founded in 2014 by industry leaders, this organization is inspired by the potential to blend modern wearable technologies with proven device therapies. The solutions provided combine high quality with technical performance, all designed with a focus on patient comfort and dignity. Innovating versatile ways to deliver care, the company helps patients and their care teams effectively monitor, manage, and protect life.

This position is accountable for the timely and compliant billing of customer orders to federal, state, and commercial insurance plans, and privately when funding is unavailable. This role will also focus on minimizing bad debt and continuous improvement of cash flow. Collaboration with Revenue Cycle Leadership is essential to enhance overall processes, in tandem with the customer support team, to drive consistent process improvement based on current workflow.

Duties

- Ensure critical data is accurately entered into the orders to secure proper reimbursement from various funding sources through the Patient Management Billings System - Bonafide.

- Communicate any issues leading to billing delays to appropriate teams to facilitate improvements and expedite claims processing.

- Interact with clients to resolve billing issues and address any questions regarding claims and invoices.

- Ensure that insurance billings are current and adhere to the timeframes established in departmental policies.

- Confirm understanding and adherence to all billing-related policies and procedures are up to date.

- Review and complete daily/weekly reports to meet billing goals.

- Assist in the development of training materials when needed, to be shared across functions.

- Advise on whether specific receivables should be classified as refunds, adjustments, or write-offs.

- Adhere to a Pledge of Confidentiality.

- Information regarding a patient of this organization shall not be released to any external sources without the signed permission of the patient. Furthermore, information will only be shared internally on a need-to-know basis. All team members must refrain from discussing patient cases outside the office or with individuals not employed by this organization unless they are directly involved with the patient’s case.

Competences

- Passion: Display contagious enthusiasm about the organization alongside a commitment to continuous improvement.

- Integrity: Uphold commitment, accountability, and dedication to the highest ethical standards.

- Collaboration/Teamwork: Foster inclusion of team members, irrespective of geography, position, or product/service.

- Action/Results: Exhibit high energy, decisive planning, and timely execution.

- Innovation: Stimulate generation of new ideas through original thinking.

- Customer Focus: Strive to exceed customer expectations regarding products, services, and overall experience.

- Emotional Intelligence: Recognize, understand, and manage personal emotions while influencing others; a critical skill in high-pressure situations.

Qualifications

- High School Diploma required (Bachelor's degree preferred or six years equivalent experience)

- 5 years of experience in the medical billing field

- Strong understanding of federal and state laws and requirements relating to healthcare policy

- Excellent communication skills and attention to detail

- Proficiency in Microsoft Office Word, Excel, and PowerPoint

Preferred:

- Experience in a fast-paced environment

- Familiarity with Bonafide

- Experience with Salesforce

Work Enviroment

- Indoor open office environment or remote

- Minimal noise typical of an office setting

- Extended hours may be necessary

- This organization manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. A drug-free workplace is enforced and testing is a condition of employment post-offer.

Physical Demands

- Frequent repetitive motions, including wrist, hand, and/or finger movements such as keyboard and mouse usage

- Frequent stationary positions, often involving prolonged sitting or standing periods

- Frequent computer usage

- Frequent phone and other business machine interactions

- Occasional lifting of up to 25 pounds may be required

Travel

Occasional domestic and international travel may be required, less than 5%.

Benefits

A highly competitive benefits package is offered, including medical, dental, a 401K with match, etc.

Pay equity is essential to the organization's culture. Compensation ranges are guided by national and local salary surveys and are informed by experience levels and internal equity. Each role is benchmarked according to the provided job description. Candidates who possess qualifications and/or experience outside of the posted criteria are encouraged to apply, as the organization is rapidly growing and future roles may not be publicly posted.

Salary:

Annualized between $72,000 and $82,000, depending on experience and location.