? Can you help us change the world?

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... ?

??‍? About the role

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it down to a job description (which we do because this is a job description), it would be this:

As a Customer Onboarding Executive, you should be a smart and outgoing individual who loves teaching, training & all things hospitality related. We would prefer if you had some experience in any of the hotel, travel or global distribution industries but we particularly want someone who is able to clearly and enthusiastically transfer their deep knowledge to both clients and colleagues.

✅ Your mission, should you choose to accept it:

• Lead small and medium value clients through the Onboarding process
• Conduct training courses on the use of all Mews Products (eg. Mews Commander, Mews Navigator and Mews Distributor) for new and existing customers and/or Mews employees
• Liaise with customers via video conferencing and email to educate and motivate them throughout the onboarding process
• Develop and maintain training courses via web cast, video and/or our online classroom
• Ensure existing training programs meet and/or exceed customer needs
• Coordinate/facilitate ad hoc (online) training sessions during the onboarding process
• Consult hotels proactively on ways to improve usage of the Mews system during the onboarding process

?️ You’ll be a great fit if you bring a few of the below with you:

• Higher Education preferably in Hotel Management/IT/Travel Business
• Fluency in French and English
• Ability to work in a fast-paced company and ready to work both independently or as part of a team.
• Highly structured and organized
• Outgoing, social and ready to communicate with colleagues, clients and partners across various countries and at different organizational levels
• Ability to take feedback, learn quickly and adapt to new situations
• We love collaboration and ideas so being able to share fresh ideas and suggestions in order to move the company forward is key
• Not afraid to challenge the status quo
• A genuine interest in innovative software and disruptive tech
• This role requires flexibility in terms of travel and working hours
• Experience with project management, training and onboarding
• Working competence with Microsoft Word/Excel/PowerPoint

Everyone is welcome at Mews

To reimagine the art of hospitality, we need teams who represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. Embracing different perspectives, trying new things and feeling safe to bring your authentic self to work. If this sounds like you and you're ready to join a global, innovative, and exciting community, we'd love to hear from you!

One very important note….don’t hold back! Even if you think you don’t meet 100% of the criteria listed in this job role, we still encourage you to apply. We believe that everyone should have equal access to opportunities and want to ensure we provide an inclusive experience, so do let us know if there is anything else we can do to support your application process. We can’t wait to hear from you!