Workiy Inc. · nan, · Hybrid
About the job
This is a remote position.
- Our client is looking for Senior Contact Center Engineer will be responsible for the design, programming changes, troubleshooting, estimate preparation, staging, implementation, and upgrading of the Contact Center line of Communication Technologies including but not limited to SIP Call Routing, SBCs, and other enterprise IP Telephony & Unified Communications offerings based on project requirements
- Voice Networks Department is responsible for delivering a wide range of Voice & Contact Center Infrastructure Projects and Major Operational Escalations
- A level of education, training, and experience equivalent to a university degree or technical diploma in a program, such as Communications Technology, plus related vendor certifications such as Genesys Certified Composer Voice Developer Professional, Genesys Certified Composer Routing Developer Professional, Genesys Cloud CX Certified Associate, Genesys Intelligence Automation (GIA/GAAP) Certified Trainee, Google - UJET Certified Delivery Partner.
- In-depth knowledge / experience with current voice & contact center network standards and industry best practices required to implement a reliable voice & contact center infrastructure.
- Extensive experience with at least 03 of the following: Genesys MultiCloud CX/ Multi-Cloud, Genesys Cloud CX/ PureCloud, Genesys Composer, Amazon Connect, Amazon Chime Voice Connector SDK
- Reasonable experience with IRD, CME, GA, GAX, Pulse, AWS, Amazon Connect Contact flow designer tool, LEX bots, Lambda functions, DynamoDB, Genesys Intelligent Automation, VXML, SCXML, Tomcat, GVP, SIP, URS, ORS, Java JSON, JSNOP, etc.
- Good experience with Python, ECMA Script, Tomcat, COBOL, SQL, DB2, JCL, webservices: SOAP and RESTful, Splunk, AppDynamics, CloudWatch, Jira, AzureDevOps, KanBan, etc..
- Sound judgment and decision-making skills.
- Team player with well-developed interpersonal skills.
- Good written and verbal communication skills
